Justin Mayorga
Substance Testing Specialist
North Hollywood,CA
Summary
Proficient Substance Testing Specialist with demonstrated strengths in oral and written communication, interpersonal relations and firsthand experience in day to day department duties. Experienced in team training and ready for new role overseeing daily operations of department.
Overview
15
15
years of professional experience
1
1
Language
Work History
Substance Testing Specialist
Contract Services Administrative Trust Fund
Burbank, CA
03.2019 - Current
- Review department morning reports including suspensions, expired docs and verifying PED requirements.
- Verify/process Local 399 driver reinstatements.
- Follow up with Employers as directed by ensuring that programs remain compliant with items related to the Department of Transportation, the Federal Motor Carrier Safety Regulations, and State and Local laws.
- Navigate 399 driver inquiries (phone and email) regarding transportation, drug testing, DOT physical recertification.
- Ensure each member's eligibility for employment and that all drug test qualifications have been met.
- Monitoring permit requests from Studios and professionally assisting them to complete requirements.
- Assisted my supervisor with DOT audits by providing appropriate requested documents.
- Process random breath alcohol test authorizations as well as random drug test pulls.
- Maintain professionalism/responsibilities of a Consortium/Third Party Administrator.
Lien Negotiator/Bill Review
DocCentral, Inc
Van Nuys, CA
01.2018 - 03.2019
- Responsibilities are to follow up and obtain payment from med legal services that have been rendered for workers compensation claims
- I got assigned about 300 balances to myself and I negotiate a balance with the defendants attorney or insurance adjuster
- In addition so keep track of all calendar court dates and assign hearing reps for conferences or trials when need be.
Policy Service Representative
Century National Insurance
Van Nuys, CA
05.2013 - 02.2017
- I process renewal/new business quotes
- As well as directly working with our collection agency by sending them invoices for unpaid premium/deductibles once insured has expired or cancelled with us
- Prior to sending to collection agency I send out invoices to insured along with their brokers
- I am the only one from my department that works exclusively with claims for our liability deductibles, I would follow up with insureds to collect deductible as well as report to adjuster any information the driver might have given that contradicts the claim
- I keep track of all unpaid data with Microsoft Excel
- At one time I ran the supply room and was in charge of office inventory
- I also answer phone calls and serve our customers whether it be an endorsement request or a question about their policy.
Cashier/Clerk
CVS/pharmacy
North Hollywood, CA
03.2012 - 06.2013
- I operated the register and welcomed our customers
- As well as some inventory work/Expiration stock
- Janitorial services as in mopping the floors and cleaning the bathrooms after every shift.
Sales Associate/Warehouse Associate/Cashier
Sports Authority
Sherman Oaks, CA
03.2011 - 11.2011
- Started as a cashier, hours were scarce so I took hours in the sales department helping customers find what they were looking for whether it be the right sneaker, right glove, protective gear etc
- I'd also pick up extra hours on the graveyard shifts helping the warehouse crew receive merchandise and push it out on the floor.
Level 3 Team Member
In-N-Out Burger
North Hollywood, CA
04.2009 - 12.2010
- Food preparation, Cashier, and Fry cook
- Promoted twice in one year
- Started when I was 16 and here I learned the values of efficient work and outstanding customer service.
Education
High School - undefined
John Burroughs High School
Skills
Process Improvement
Leadership
Conflict Resolution
Effective communicator verbally and in writing
Generational Awareness
Well versed in Department of Transportation/FMCSA regulations/guidelines
Medical Billing/Collection
Collaboration
Timeline
Substance Testing Specialist
Contract Services Administrative Trust Fund
03.2019 - Current
Lien Negotiator/Bill Review
DocCentral, Inc
01.2018 - 03.2019
Policy Service Representative
Century National Insurance
05.2013 - 02.2017
Cashier/Clerk
CVS/pharmacy
03.2012 - 06.2013
Sales Associate/Warehouse Associate/Cashier
Sports Authority
03.2011 - 11.2011
Level 3 Team Member
In-N-Out Burger
04.2009 - 12.2010
High School - undefined
John Burroughs High School