Noa Mills
New Castle,DE
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Market Partnership Implementation Specialist - Substance Use Recovery
Highmark Health Options Wayspring
Wilmington, Delaware
05.2022 - Current
- Developed company-wide strategies to expand partnership outreach and engagement as a top-performing market across the enterprise.
- Collaborated with multiple departments to implement market-wide initiatives, responsible for over 70% of existing partnerships.
- Lead operational enhancements through various development and integration projects.
- Analyze and report on potential growth opportunities for partnerships, while setting team direction and providing member guidance.
- Verified that every client received highest level of support, assistance and professionalism to uphold company's commitment to service.
Miss Delaware USA
Miss USA
04.2023 - 04.2024
- Established strong relationships with over 75 businesses across the country through regular, personalized communication.
- Managed team members responsible for maintaining client relationships.
- Established strong relationships with philanthropic community partners and sponsors.
- Managed a portfolio of sponsorship relations accounts, ensuring high levels of satisfaction and loyalty.
- Participated in conferences related to the industry.
- Organized promotional events to build brand awareness among the Miss USA organization.
Client Relationship Liasison
Phillips and Cohen
Wilmington , DE
11.2019 - 04.2022
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Maintained up-to-date records of all interactions with customers or clients.
- Received, responded to and resolved customer issues or complaints quickly, resulting in increased client satisfaction.
- Streamlined customer onboarding processes to improve first impressions and long-term satisfaction.
Client Engagement Manager
Business Interface
Wilmington, DE
01.2018 - 11.2019
- Focused on achieving highest level of expectations to meet client and company satisfaction.
- Drafted proposals for potential new business opportunities based on insights gained from current engagements.
- Negotiated terms with clients that ensured a mutually beneficial outcome for both parties.
- Managed multiple client engagements simultaneously, ensuring deadlines were met and expectations exceeded.
Education
High School - Organizational Management, Organizational Management
Appoquinimink High School
Middletown, Delaware05.2016
Skills
- Business Reporting
- Management collaboration
- Project Planning
- Idea development and brainstorming
- Process Analysis
- Process Improvement
- Data Analysis
- Attention to detail
- Project management
- Problem-solving
- Account management
- Workflow management
- Client support
Certification
Leadership Delaware Professional Development, Leadership Delaware, 01/01/24
Awards
- Tedx Wilmington Speaker, TEDX, 09/01/24
- Miss Delaware USA 2023, Miss USA, 04/01/23,
- 2021 Delaware Governor's Outstanding Service Award, The State of Delaware, 01/01/21
- 2022 Delaware Mill Summit Impact Award, Mill Summit, 01/01/22
- Aspen Institute Fellow, Aspen Institute, 01/01/23
Timeline
Miss Delaware USA
Miss USA
04.2023 - 04.2024
Market Partnership Implementation Specialist - Substance Use Recovery
Highmark Health Options Wayspring
05.2022 - Current
Client Relationship Liasison
Phillips and Cohen
11.2019 - 04.2022
Client Engagement Manager
Business Interface
01.2018 - 11.2019
High School - Organizational Management, Organizational Management
Appoquinimink High School
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