Justin Mbah
Kansas City,MO
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialized in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Valet Parking Attendant
PMC
Kansas City, MO
01.2020 - 10.2021
- Inspected vehicles prior to parking and during retrieval to detect damage.
- Explained parking rates and retrieval procedures to guests upon arrival.
- Issued and collected number tags and provided parking instructions to customers to maintain efficient vehicle flow.
- Assessed condition of customer vehicles both before and after parking to verify condition of vehicles.
- Patrolled area to prevent thefts of parked cars or items in cars.
- Lifted and removed barricades to open or close parking areas.
Customer Service Representative Seasonal
H & R Block
Kansas City, MO
11.2020 - 05.2021
- Improved operations though consistent hard work and dedication.
- Used Microsoft Word and other software tools to create documents and other communications.
- Participated in team-building activities to enhance working relationships.
- Managed quality assurance programs, including on-site evaluations, internal audits and customer survey.
- Researched and analyzed specialized tax laws,rules and regulations and analyzed pertinent clients, industry and technical matters to remain current on tax legislations.
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
- Responded to customer comments and questions via LiveChat during shifts.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered over 22 calls per shift to meet fast-paced call center demands.
Customer Service Representative Seasonal
H & R Block
Kansas City, MO
11.2019 - 05.2020
- Used Microsoft Word and other software tools to created documents and other communications.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Security Professional
Twin City Security
Overland Park, KS
01.2017 - 05.2019
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Provided safety reports and data analysis to building managers to inform security processes.
- Developed improved training methods with focus on public safety and officer awareness.
- Supervised grounds, employee entrances and exits and security officers on duty.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Customer Service Specialist
Calalent Pharma Solutions
Kansas City, MO
06.2015 - 04.2018
- Worked with team lead, supervisor, and customer service manager to resolve inquires related to claims adjudications, eligibility verification, prior authorization, and other pharmacy benefit management, ancillary benefits management, and billing verification department functions as required.
- Utilized strong verbal and written communication, listening and organizational skills asa well as strong problem-solving and reasoning skills to accomplish superior customer service.
- Demonstrated ability to read prescriptions drug names, comprehend simple instructions, and write short correspondence/memos as well as translate jargon and complex processes into simple, step-by-step instructions.
Education
High School Diploma -
Grandview Sr. High School
Grandview, MO05.2006
Skills
- Customer Satisfaction
- Spatial Awareness
- Interpersonal Communications
- Conflict Resolutions
- Good Telephone Etiquette
- Inbound & Outbound Calling
- Customer Complaints Resolution
- Client Needs Assessment
- Guest Service
- Vehicular Operations
- New Product Information
Timeline
Customer Service Representative Seasonal
H & R Block
11.2020 - 05.2021
Valet Parking Attendant
PMC
01.2020 - 10.2021
Customer Service Representative Seasonal
H & R Block
11.2019 - 05.2020
Security Professional
Twin City Security
01.2017 - 05.2019
Customer Service Specialist
Calalent Pharma Solutions
06.2015 - 04.2018
High School Diploma -
Grandview Sr. High School