Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Justin McElroy

Saginaw,MI
Justin  McElroy

Summary

Dynamic and results-oriented professional with a proven track record at Amazon and McDonald’s, excelling in customer service and problem-solving. Skilled in leveraging excellent communication and computer skills to enhance customer satisfaction and streamline processes. Demonstrates a strong ability to work both independently and as part of a team, driving continual improvement and achieving significant outcomes.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

4
years of professional experience
1
Certification

Work History

Angie Hillard

McDonald’s Customer Service
06.2021 - 04.2025

Job overview

  • Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
  • Improved company reputation by providing exceptional customer service and support to all clients.
  • Prepared comprehensive reports on key performance indicators related to the Customer Service Outfitter role, supporting data-driven decision-making at higher levels.
  • Streamlined processes through effective communication with team members, leading to faster issue resolution.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Kimberly Cook

Amazon
08.2023 - 06.2024

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Saginaw Covenant Academy
Saginaw, MI

GED
05-2025

University Overview

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Computer skills
  • Excellent communication
  • Organization and time management
  • Calm under pressure
  • Organizational skills
  • Flexible and adaptable
  • Multitasking
  • Time management

Certification

Workforce Ready Professional Skills

Timeline

Amazon
Kimberly Cook
08.2023 - 06.2024
McDonald’s Customer Service
Angie Hillard
06.2021 - 04.2025
Saginaw Covenant Academy
GED

Workforce Ready Professional Skills

Justin McElroy