Summary
Work History
Education
Skills
Languages
Timeline
Generic

Natasha Guerrero

Portsmouth,VA

Summary

Hardworking and bilingual customer service professional with over eight years of experience in hospitality, foodservice, and retail environments. Trusted and forward-thinking team member known for delivering excellent customer experiences in fast-paced settings. Skilled in guest relations, food preparation, cash handling, and maintaining high sanitation standards. Recognized for reliability, strong work ethic, and the ability to support efficient operations while creating a welcoming environment for customers and coworkers.

Work History

McDonald’s — Virginia Beach, VA August 1, 2023 –

McDonald’s — Virginia Beach, VA August 1, 2023 – March 30, 2024 Delivered Fast, Friendly Service in a High-volume Restaurant Environment Accurately
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Shift Leader

Sales Associate Dollar Tree — Virginia Beach, VA

Sales Associate Dollar Tree — Virginia Beach, VA August 25, 2022 – June 28, 2023 Assisted Customers With Purchases and Product Inquiries Operated R
  • Assisted customers with product inquiries and purchase decisions, enhancing overall shopping experience.
  • Operated cash register efficiently, processing transactions accurately and promptly.
  • Maintained store cleanliness and organization, ensuring a welcoming environment for customers.
  • Stocked shelves and managed inventory, contributing to optimal product availability.

Crew Member Sonic Drive-In — Smithfield, NC Octob

Crew Member Sonic Drive-In — Smithfield, NC October 5, 2019 – April 6, 2021 Delivered Orders Promptly While Ensuring Customer Satisfaction Assisted
  • Delivered orders promptly while ensuring customer satisfaction.
  • Assisted team members in maintaining a clean and organized workspace.
  • Operated point-of-sale system efficiently to process transactions.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.

Customer Service Associate Food Lion

Customer Service Associate Food Lion — Smithfield, NC December 20, 2018 – February 12, 2020 Provided Customer Assistance and Mai
  • Assisted customers with inquiries and product selection to enhance shopping experience.
  • Resolved customer complaints efficiently, maintaining a positive store environment.
  • Processed transactions accurately using point-of-sale systems for seamless checkout.
  • Collaborated with team members to ensure stock availability and product displays met standards.

Customer Service Crew Member McDonald’s

Customer Service Crew Member McDonald’s — Smithfield, NC January 10, 2017 – November 11, 2018 Delivered Quality Customer Service
  • Delivered exceptional customer service in fast-paced environment.
  • Assisted customers with menu selections and inquiries effectively.
  • Operated point-of-sale system accurately for order processing.
  • Maintained cleanliness and organization of dining area consistently.

Education

High School Diploma -

Smithfield-Selma High School — Smithfield, North Carolina Hi
Smithfield-Selma High School — Smithfield, North C

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Customer Service Excellence
  • Bilingual Communication Skills
  • Food Preparation & Service
  • Cash Handling & POS Systems
  • Team Collaboration
  • Order Accuracy & Efficiency
  • Food Safety & Sanitation
  • Multitasking in Fast-Paced Settings
  • Inventory Support & Stocking
  • Time Management & Organization

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

McDonald’s — Virginia Beach, VA August 1, 2023 –

McDonald’s — Virginia Beach, VA August 1, 2023 – March 30, 2024 Delivered Fast, Friendly Service in a High-volume Restaurant Environment Accurately

Sales Associate Dollar Tree — Virginia Beach, VA

Sales Associate Dollar Tree — Virginia Beach, VA August 25, 2022 – June 28, 2023 Assisted Customers With Purchases and Product Inquiries Operated R

Crew Member Sonic Drive-In — Smithfield, NC Octob

Crew Member Sonic Drive-In — Smithfield, NC October 5, 2019 – April 6, 2021 Delivered Orders Promptly While Ensuring Customer Satisfaction Assisted

Customer Service Associate Food Lion

Customer Service Associate Food Lion — Smithfield, NC December 20, 2018 – February 12, 2020 Provided Customer Assistance and Mai

Customer Service Crew Member McDonald’s

Customer Service Crew Member McDonald’s — Smithfield, NC January 10, 2017 – November 11, 2018 Delivered Quality Customer Service

High School Diploma -

Smithfield-Selma High School — Smithfield, North Carolina Hi

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Natasha Guerrero