Justin McKinion
Knoxville,TN
Summary
Dynamic Store Manager with a proven track record at White House Black Market, excelling in revenue generation and customer engagement. Expert in visual merchandising and training development, I foster high-performing teams that consistently exceed sales targets. Passionate about driving operational excellence and cultivating a culture of continuous improvement.
Overview
12
12
years of professional experience
Work History
Store Manager
White House Black Market
Knoxville, TN
02.2024 - Current
- Fosters revenue expansion through leadership of high-performing team achieving sales targets.
- Facilitates district operations as primary contact during district manager's absence.
- Functioned as Interim Multi-Brand/Unit General Manager for Chico's during first year while recruiting and onboarding new store manager for difficult location
- Implemented visual merchandising standards, enhancing customer experiences and increasing foot traffic.
- Developed and executed training programs to improve staff product knowledge and customer service skills.
- Conducted performance evaluations, providing feedback to cultivate a culture of continuous improvement.
- Established effective communication channels among team members for seamless store operations.
- Analyzed daily sales reports to identify trends and adjust strategies for evolving customer preferences.
- Streamlined inventory management processes, enhancing operational efficiency and reducing stock discrepancies.
- Mentored team members for advancement within department and company, fostering professional growth.
Assistant Store Manager
Men's Wearhouse
Knoxville, TN
03.2023 - 01.2024
- Maximized brand profitability of $3.5 million store by fostering high-performance selling environment.
- Supported Knoxville teams in North Atlanta Market to achieve operational excellence.
- Spearheaded Team Experience, Guest Experience, and Business Operations divisions to enhance service quality.
- Drove community outreach initiatives, generating business through Wedding Leads and OMNI selling strategies.
- Enhanced HR processes and project management to improve policies, employee satisfaction, and engagement.
- Led performance management efforts, training programs, and recruitment activities to strengthen team capabilities.
- Analyzed KPIs and business trends to drive growth through strategic operational planning and inventory management.
- Improved guest engagement and satisfaction through targeted operational action plans.
Acting Store Manager
Pandora Jewelry
Knoxville, TN
03.2022 - 03.2023
- Transitioned to Acting Store Manager, enhancing support for Knoxville location operations.
- Executed stretch assignments to implement servant leadership at Green Hills Mall and Cool Springs locations.
- Maximized brand profitability at $2.2 million store by fostering high-performance selling environment.
- Developed leadership team through servant leadership coaching, emphasizing empathy and humanity.
- Spearheaded training for Diamonds by Pandora launch, the company's largest initiative to date.
- Cultivated dynamic environment with competitive incentives, driving team performance and engagement.
- Facilitated crucial conversations with team members regarding work-life balance and improvement plans.
- Implemented company standards with District Manager and HR Generalist to address HR issues.
Training Store Manager
Sun Tan City
Knoxville, TN
01.2014 - 03.2022
- Facilitated successful setup, training, and launch of first Buff City Soap storefront.
- Trained General Managers for other franchises on smart goals and strategic time management.
- Motivated district personnel through daily and weekly revenue goal kickoff meetings.
- Revised training guides to enhance process efficiency.
- Successfully drove Primary and Secondary KPIs to increase overall store profitability by 5-10% YOY in 3 of the 7 Knoxville Market locations.
- Recruited and onboarded over 30 employees and 11 managers to enhance district performance.
- Organized effective training sessions and store meetings to promote continuous improvement.
- Developed four top talents into successful Salon Directors through targeted coaching and mentorship.
- Maintained a business owner mindset with integrity
Education
Bachelor's of Science - Organizational Leadership
Middle Tennessee State University
Murfreesboro, TN05.2019
Associate of Science - General Studies
Pellissippi State Community College
Knoxville, TN01.2017
Skills
- Visual merchandising and inventory control
- Operational planning and sales analysis
- Customer engagement and performance assessment
- Revenue generation and profit optimization
- Training development and effective communication
- Strategic thinking and expense tracking
Timeline
Store Manager
White House Black Market
02.2024 - Current
Assistant Store Manager
Men's Wearhouse
03.2023 - 01.2024
Acting Store Manager
Pandora Jewelry
03.2022 - 03.2023
Training Store Manager
Sun Tan City
01.2014 - 03.2022
Bachelor's of Science - Organizational Leadership
Middle Tennessee State University
Associate of Science - General Studies
Pellissippi State Community College