Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Justin Melton

Griffin,GA

Summary

As a high-achieving, devoted Military Veteran, I have successfully coupled my strategic analytical abilities with a secret security clearance. My 5 years of active-duty service and over 14 years of accumulating experience in customer relations and support have sharpened my leadership skills and increased my technical proficiency. My proven track record of effectively managing teams, as well as consistently delivering top-tier customer service, highlight my problem-solving experiences and abilities. I continue to draw from this expansive wealth of skills and experiences in every professional endeavor.

Overview

13
13
years of professional experience

Work History

Traveling Sales/Exhibitor

Retro Rewind Pops
Greensboro, NC
06.2020 - Current
  • Traveled to various locations for setting up and exhibiting various products at conventions
  • Provided exceptional customer service and product information for an array of scenarios
  • Lead a team of two or three workers during any given show
  • Purchased, sold, and traded Funko Pops, apparel, mystery bags, and other items as needed for each customer consumption
  • Conducted research for staying up to date on current item releases and future product purchases.

Senior Guest Advisor/Assistant Manager

GameStop
Griffin, GA
08.2016 - 05.2022
  • Replenished stock when product is shipped to store from the warehouse
  • Provided exceptional customer service to guests
  • Supervisor for night shifts, closing crew of one to three workers
  • Operated two cash registers, along with answering a multitude of phone calls pertaining to many different products available to guests
  • Ensured that weekly sells goals were enforced and helped to maintain/surpass those numbers implemented by corporate
  • Shipped out purchased items from storefront to their intended destinations
  • Designated deposit drop-offs and bank runner.

Assistant Store Manager

Hot Topic
Morrow, GA
08.2019 - 03.2020
  • Conducted quarterly audits and manage inventory levels
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Put out weekly shipments from warehouse and checked out in-store web orders for customer pickup
  • Assisted store manager with daily and weekly tasks to meet or exceed anticipated goals set by corporate
  • Managed teams of 2 to 4 people on any given shift, while also providing customer service to incoming customers
  • Participated in weekly conference calls and perform modifications to planograms as needed
  • Posted sells flyers and promos throughout store for consumer usage and helped sponsor company related functions for various parties involved.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Implemented successful business strategies to increase revenue and target new markets.

Chef/Human Resources/Infantryman

United States Army
El Paso, TX
01.2011 - 01.2016
  • Processed upwards of 40 awards resulting from tangible completion of tasks, along with conducting paperwork geared towards disciplinary actions
  • Responsible for leading and assisting in preparation of cuisines averaging in headcount from 500 and upwards of 2000 soldiers/civilians
  • Supervised 15 to 20 chefs on given schedule while deployed, implementing strategies to achieve overall standard and ensure quality of products/services
  • Assisted in miscellaneous tasks while conducting training exercises ranging from security detail and patrol to operating radio frequency communications equipment.

Education

Bachelor of Science - Business/Computer Science

Clayton State University
Morrow, GA
03-2025

Skills

  • Software Expertise(Microsoft Suite)
  • Superior Time Management
  • Operating Systems Proficiency(MacOS, Windows)
  • Computer Programming/Software Installation
  • Problem Solving and Complaint Resolution
  • Facility Operations
  • Teamwork and Collaboration
  • Health and Safety Training
  • Scheduling Events and Programs
  • Technical Support
  • Systems/Data Analysis
  • Direct Sales
  • Customer Service
  • POS Systems and Ordering Platforms
  • Equipment Maintenance and Troubleshooting

Accomplishments

  • National Society of Collegiate Scholars
  • Army Achievement Medal (5)
  • Good Conduct Medal (2)
  • Volunteer Service Award (4)
  • Employee of the Month (20)
  • Most Dedicated (6)
  • Cook Connelly Award 1st place
  • President's List/Dean’s list

Timeline

Traveling Sales/Exhibitor

Retro Rewind Pops
06.2020 - Current

Assistant Store Manager

Hot Topic
08.2019 - 03.2020

Senior Guest Advisor/Assistant Manager

GameStop
08.2016 - 05.2022

Chef/Human Resources/Infantryman

United States Army
01.2011 - 01.2016

Bachelor of Science - Business/Computer Science

Clayton State University

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