Justin Menefee
Klamath Falls,OR
Summary
Reputation for dependability, honesty, dedication and enthusiasm. Self motivated, technically skilled, hardworking, and professional. Advanced knowledge of customer service and people skills. Complaint handling, exercise independent judgment, executive decision-making abilities and skilled in handling of sensitive and confidential issues and information. Assist customers by phone, online, and in person. Microsoft Word, Excel, extensive computer skills, and knowledge of other system databases. Skilled in troubleshooting and financial adjustments to customer accounts, record management. Also an extensive knowledge of automotive and mechanical systems.
Overview
16
16
years of professional experience
Work History
Service Center Manager
Valvoline Instant Oil Change
Klamath Falls, OR
03.2015 - 01.2026
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- In charge of Managing between 6- 12 employees at all times
- Provide expert advice and management skills
- Being a team leader
- Understanding and addressing employee problems and concerns
- Employee and customer confidentiality
- Customer retention and problems solving
- Advanced automotive knowledge
- Key Holder
- Scheduling employees
- Conducted routine and scheduled maintenance services such as oil changes, lubrications and tune-ups.
- Communicated effectively with customers on future problems and repairs that might need to be addressed.
- Completed routine maintenance to prevent future breakdowns.
- Upheld top-quality workmanship and excellent customer service.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Customer Service Representative
Asurion
Klamath Falls, OR
08.2014 - 02.2015
- Providing Directv customers with advanced technical support and customer service, troubleshooting technical difficulties with various electronics, advanced problem solving.
- Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing new product information.
Cabinet manufacturer/ countertop finisher
Fremont Millwork
Klamath Falls, OR
01.2014 - 08.2014
- Assembling cabinets, cleaning and inspecting, operating heavy machinery, moving and shipping cabinets, building of countertops, laminating countertops.
- Maintained cleanliness and presentation of stock room and production floor.
- Helped drive sales goals and achieve monthly quotas.
Server/ Host
Roosters Steak and Chop House
Klamath Falls, OR
06.2012 - 01.2014
- Greeting customers, managing seating arrangements and work flow.
- Taking orders and providing customers with fine dining experience, handling payments, problem solving nightly.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Routinely answered customer questions regarding merchandise and pricing.
Seasonal Helper
Rouge Valley Amusement
Grants Pass, OR
06.2010 - 01.2011
- Customer Service, video game repair, counting funds and logging totals, cleaning, delivery, and set up of various machines.
- Asked open-ended questions to assess customer needs.
- Recommended alternative items if product was out of stock.
Seasonal Helper
Luna's Upholstery
Klamath Falls, OR
09.2009 - 02.2010
- Delivery, cleaning, maintenance, stripping upholstery, and prepping furniture.
- Set up and explained new membership contracts.
Education
Associate of Applied Science - undefined
Klamath Community College
Klamath Falls, ORHigh School Diploma -
Mazama High School
KLamath Falls, Oregon2013
Skills
- Strong leader
- Management experience
- Quick learner
- Creative problem solver
- System troubleshooting
- Detail-oriented
- Can multitask easily
- Exemplifies integrity
- Trustworthy
- Customer service expert
- Strong mechanical skills
- Exceptional telephone etiquette
- Project management
- De-escalation techniques
- Professionalism in any situation
References
- Trevor Summers
Klamath Falls, OR
(541) 591-8175
- Shawn Johnson
Klamath Falls, OR
(541) 880-8756
- Skyler Schram
Klamath Falls, OR 97601
(541) 591-8739
Timeline
Service Center Manager
Valvoline Instant Oil Change
03.2015 - 01.2026
Customer Service Representative
Asurion
08.2014 - 02.2015
Cabinet manufacturer/ countertop finisher
Fremont Millwork
01.2014 - 08.2014
Server/ Host
Roosters Steak and Chop House
06.2012 - 01.2014
Seasonal Helper
Rouge Valley Amusement
06.2010 - 01.2011
Seasonal Helper
Luna's Upholstery
09.2009 - 02.2010
Associate of Applied Science - undefined
Klamath Community College
High School Diploma -
Mazama High School