Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Bo Little

Clarksville,TN

Summary

Seasoned Service Center Manager at Valvoline with a proven track record in operational excellence and staff development. Expert in safety protocols and fostering team morale, I successfully reduced customer wait times and enhanced loyalty through effective problem resolution. Skilled in training and leading teams, I thrive in high-pressure environments. Highly value teamwork and team building.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Service Center Manager

Valvoline
08.2015 - Current
  • Established performance goals for staff, providing ongoing feedback and coaching to drive success.
  • Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
  • Promoted a positive work culture by fostering open communication channels among team members.
  • Trained new staff members on company policies and center expectations.
  • Maintained a safe working environment by enforcing strict safety protocols and guidelines.
  • Reduced wait times for customers through streamlining scheduling and staff allocation.
  • Conducted Monthly Inventory to insure product is received correctly and not misappropriated.
  • Trained new employees on Oil Change process and other Preventative maintenance services along with periodic recertification's within company.

Service Member

Army Reserve
06.2014 - Current
  • Conducted detailed analyses of intelligence data, contributing to informed decision-making processes.
  • Increased morale by fostering a supportive work environment and recognizing individual achievements.
  • Assisted in the planning and execution of large-scale events, ensuring smooth operations while adhering to strict deadlines.
  • Achieved mission success, effectively coordinating resources and personnel in high-pressure situations.

Education

High School Diploma -

Cochise College
Douglas, AZ

Skills

  • Safety trained
  • Leadership trained
  • Staff training and development
  • Operational excellence
  • Team leader(Army)

Certification

609 Certification

Timeline

Service Center Manager

Valvoline
08.2015 - Current

Service Member

Army Reserve
06.2014 - Current

High School Diploma -

Cochise College

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Bo Little