JUSTIN MILIAN
Wappingers Falls,NY
Summary
Proven leader with a track record of maximizing revenue and enhancing member experience at Planet Fitness. Skilled in strategy and financial acumen, adept at conflict resolution and team development. Demonstrates adaptability and a results-oriented approach, ensuring operational excellence and compliance.
Overview
7
7
years of professional experience
Work History
Regional Manager
Planet Fitness
Hudson Valley South
07.2020 - Current
- Optimize efficiencies for enhanced profitability through KPI management.
- Direct daily operations, managed budgets, and set performance objectives.
- Drive retention
- Recruit and develop high performance team members
- Handled complex customer issues and incidents promptly.
- Ensured top-notch engagement for members.
- Recruited and mentored seven exceptional club managers
- Facilitated seamless cross-functional collaboration across departments.
- Performed routine inspections of facilities within the region in order to identify potential safety hazards or maintenance needs.
Club Manager
Planet Fitness
Newburgh
11.2017 - 07.2020
- Audit club daily to ensure overall operational excellence and compliance
- Recruit and develop a high performance staff
- Manage payroll for employees
- Place orders and manage budgets within the facility
- Submitting forms to HR
- Manage member issues/complaints at club level and escalate if necessary
- Being a brand ambassador for Planet Fitness in my area
Education
Advanced Regents Diploma -
Mahopac High School
Mahopac06.2012
Skills
- Skilled Team Leader
- Effective Communication
- Strategy
- Proactive Problem Solving
- Extremely organized
- Adaptability
- Financial Acumen
- Results Oriented
- Conflict Resolution
- Ability to Work in a Team
- Ability to Work Independently
- Sales management
- Performance management
Accomplishments
- Effectively operated Florida and NY markets in tandem from May - August 2024
- Effectively mentored and trained 4 regional managers in 2024
- New Jersey Onboarding project - Selected to assist with onboarding through an acquisition
- LEAD Candidate - Graded Number 1 overall through 6 workshops against other tenured Club Managers and Regional Manager Potentials
- Increase Newburgh Club EFT by $70k in less than two years
- 2024 People Award Recipient for PF
- 2024 Benefits Award Recipient for PF
Timeline
Regional Manager
Planet Fitness
07.2020 - Current
Club Manager
Planet Fitness
11.2017 - 07.2020
Advanced Regents Diploma -
Mahopac High School
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