Justin Mitchell
Toledo,OH
Summary
Proven in enhancing customer experiences and sales at Dick's Sporting Goods, Inc. I excel in customer service and cash handling, boosting sales conversion significantly. As a Youth Soccer Coach, I fostered teamwork and leadership, achieving positive team dynamics. I am also skilled in problem-solving and reliability. I am driven by results and satisfaction.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate
Dick's Sporting Goods, Inc
10.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Youth Soccer Coach
Pacesetter Soccer Club
08.2023 - 06.2024
- Promoted good sportsmanship and fostered a positive team environment by modeling respectful behavior both on and off the field.
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Developed strong communication channels with parents, providing regular updates on player progress and addressing concerns promptly.
- Provided mentorship to players, fostering personal growth alongside athletic development through guidance on topics such as leadership, teamwork, and discipline.
Education
BBA - Business Analytics
Bowling Green State University
Bowling Green, OH06-2027
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Customer engagement
Timeline
Retail Sales Associate
Dick's Sporting Goods, Inc
10.2024 - Current
Youth Soccer Coach
Pacesetter Soccer Club
08.2023 - 06.2024
BBA - Business Analytics
Bowling Green State University