Justin Montgomery
Roswell
Summary
Dynamic technician and owner of Advanced Appliance Repair with a proven track record in diagnosing and repairing household appliances. Recognized for exceptional customer service and attention to detail, I streamlined inventory management and enhanced service reliability, achieving increased customer satisfaction through effective troubleshooting and communication skills.
Professional technician with extensive hands-on experience in troubleshooting, maintenance, and repair of complex systems. Strong focus on team collaboration and achieving results. Reliable with adaptable skill set in diagnostics, electrical systems, and mechanical repairs. Known for effective problem-solving and delivering high-quality outcomes.
Overview
25
25
years of professional experience
Work History
Technician/Owner
Advanced Appliance Repair
Roswell, NM
05.2012 - Current
- Diagnosed appliance issues using advanced troubleshooting techniques and tools.
- Repaired a variety of household appliances, ensuring functionality and safety standards.
- Maintained accurate records of repairs and parts inventory for efficient workflow management.
- Implemented quality control measures to enhance service reliability and customer satisfaction.
- Conducted routine maintenance checks to prevent equipment failures and extend appliance lifespan.
- Developed strong customer relationships by providing clear explanations of repair procedures and costs.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Conducted root cause analyses for recurring technical issues.
Technician
Terry’s Electronics
Artesia, NM
09.2011 - 05.2012
- Diagnosed appliance issues using advanced troubleshooting techniques and tools.
- Repaired a variety of household appliances, ensuring functionality and safety standards.
- Provided technical support to customers, resolving inquiries efficiently.
- Maintained inventory of parts and supplies for timely repairs.
- Purchased the appliance repair side of Terrys Electronics and started my own business.
Technician
Bush Appliance
Roswell NM
08.2001 - 09.2011
- Diagnosed appliance issues using advanced troubleshooting techniques and tools.
- Repaired a variety of household appliances, ensuring functionality and
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Delivery and installation of appliances.
Education
High School Diploma -
Goddard High School
Roswell, NM05.2001
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Troubleshooting
- Installation and repair
- Maintenance and repair
- Fast learner
Timeline
Technician/Owner
Advanced Appliance Repair
05.2012 - Current
Technician
Terry’s Electronics
09.2011 - 05.2012
Technician
Bush Appliance
08.2001 - 09.2011
High School Diploma -
Goddard High School