Justin Murphy
Deer Park,TX
Summary
Proactive Store Manager with extensive experience in daily operations management, inventory control, and employee supervision. Skilled in resolving customer complaints, mentoring staff, and optimizing store layout to drive sales. Brings strong leadership, effective communication, and a focus on maintaining a safe, organized, and customer-friendly environment. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
18
18
years of professional experience
Work History
Store Manager
Sherwin Williams Co
Houston, TX
10.2014 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Manager
Sherwin Williams Co
Pearland, TX
05.2014 - 10.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Assistant Store Manager
Sherwin Williams Co
Sulphur Springs, TX
01.2013 - 05.2014
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Sales Associate
Sherwin Williams Co
Tyler, TX
02.2008 - 01.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Held Multiple positions from Store Delivery driver,Third Key and full time associate
Education
BBA - Business Management
University of Texas At Tyler
Tyler, TX12.2018
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Outstanding communication skills
- Inventory Management
- Team leadership and coaching
Golf
I love to spend my leisure time between my 2 kids and the peace and serenity of the golf course.
Timeline
Store Manager
Sherwin Williams Co
10.2014 - Current
Assistant Manager
Sherwin Williams Co
05.2014 - 10.2014
Assistant Store Manager
Sherwin Williams Co
01.2013 - 05.2014
Sales Associate
Sherwin Williams Co
02.2008 - 01.2013
BBA - Business Management
University of Texas At Tyler