Justin Napier
Fort Worth,TX
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details.
Overview
14
14
years of professional experience
Work History
Help Desk Agent
Glory Global Solutions
FORT WORTH , TX
06.2022 - Current
- Used remote login tools to assist clients with technical and product questions.
- Resolved customer inquiries promptly and accurately.
- Demonstrated advanced product knowledge to solve customer issues.
- Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.
- Provided technical assistance to customers via telephone and email.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Logged all customer interactions in ticketing system for tracking purposes.
- Answered user inquiries to resolve computer software or hardware operation problems.
Driver
Uber Eats
FORT WORTH , TX
08.2021 - Current
- Prevented cargo damage during transportation by properly securing loads
- Supported accurate accounting and record-keeper by identifying and documenting damaged items
- Achieved delivery targets with efficient routes and organized schedule management.
Assembly Line Worker
Amazon
FORT WORTH , TX
08.2020 - 01.2021
- Minimized errors through effective quality control processes and skilled use of equipment
- Contributed to shipping operations with proper boxing, padding, and labeling of finished work
- Helped keep line efficient with consistent use of good manufacturing practices
- Produced quality work by following manufacturing instructions and customer specifications
- Complied with OSHA, EPA, and industry regulations
- Shipped completed work quickly, smoothly packaging items coming off production line
- Promoted safety and productivity by keeping work areas clean and organized.
Senior Game Advisor
Gamestop
Granbury , TX
08.2017 - 01.2020
- Verified game quality with robust internal and public testing processes for new games, updates, and expansions
- Monetized games for maximum profitability using strategies
- Troubleshoot problems and developed successful solutions
- Completed accurate work tasks by carefully reviewing every order
- Protected company and customer data by following information policies
- Kept all areas clean, organized and in line with company professional standards
- Fixed problems with equipment using troubleshooting and repair abilities
- Boosted efficiency by keeping work areas clean, tidy, and free of debris
- Developed solid relationships with staff, customers, and vendors
- Helped team handle high-volume work by prioritizing tasks and organizing supplies
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Optimized games with timely incorporation of user feedback, regularly improving quests, game play, and technical functionality.
Military Police
United States Marine Corps
San Diego , CA
03.2013 - 03.2017
- Managed situations with calm, analytical approach focused on successfully prioritizing needs, reclaiming order, and minimizing further damage or harm
- Handled wide-ranging and highly stressful situations effectively by maintaining current training in weaponry, hand-to-hand fighting, and conflict management strategies.
Retail Cashier
RadioShack
Weatherford , TX
10.2011 - 01.2013
- Assisted customers with all retail needs, including locating merchandise and completing fast checkouts
- Kept carts orderly and pushed toward entrances, collecting discarded carts from store parking lot
- Explained promotions and special offers to customers
- Answered telephone calls to answer questions about store policies, hours, and merchandise
- Established positive customer relations with immediate greetings and offers of support to entering guests
- Returned unwanted products, exchanges and collected items to correct store locations
- Updated tags and signs to reflect new product values and special promotional pricing
- Rang up customer items quickly and accurately using POS system
- Fixed checkout merchandise displays with continuous resets during down periods
- Recorded daily transactions precisely to avoid errors and keep logs accurate
- Enhanced shopping experiences, directing or escorting to product locations on sales floor
- Recaptured sales from dissatisfied customers using conflict mediation skills
- Maintained accurate register totals by carefully counting and securing cash
- Kept customers happy by quickly processing payments and bagging purchases.
Electrician
Hale & Associates
Weatherford , TX
10.2009 - 05.2011
- Identified problems with electrical systems and equipment by troubleshooting function and tracing faults
- Read and interpreted blueprints and mechanical diagrams to visualize work phases
- Installed conduit and pulled circuits for electrical equipment
- Connected wiring in electrical circuits and networks and checked component compatibility
- Replaced old wiring to prevent system breakdowns
- Brought systems up to code by adjusting layouts and replacing outdated equipment
- Identified hazardous conditions and critical malfunctions and coordinated with managers to implement immediate corrective actions
- Prevented injuries and accidents by following careful safety precautions
- Fastened boxes to walls to house electrical switches and outlets
- Left building owners with clean work areas and professional-looking work by using skills in basic carpentry
- Completed accurate installations based on accurate interpretations of blueprints, drawings, and schematics
- Assembled, installed, tested, and maintained electrical or electronic wiring, equipment, appliances, apparatus, and fixtures, using hand tools and power tools
- Worked effectively in wide-ranging environments and spaces to run wiring and replace faulty components
- Expanded and improved previously installed building electrical systems with new control systems and modern wiring.
Education
Lipan High School
05.2007
Skills
- Task prioritization
- Time management
- Leadership
- Complaint handling
- User Support
- Customer Service
- Technical Support
- Hardware Diagnostics
- Technical Troubleshooting
- Call Center Operations
Timeline
Help Desk Agent
Glory Global Solutions
06.2022 - Current
Driver
Uber Eats
08.2021 - Current
Assembly Line Worker
Amazon
08.2020 - 01.2021
Senior Game Advisor
Gamestop
08.2017 - 01.2020
Military Police
United States Marine Corps
03.2013 - 03.2017
Retail Cashier
RadioShack
10.2011 - 01.2013
Electrician
Hale & Associates
10.2009 - 05.2011
Lipan High School
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