Adobe creative Cloud
Zohreh Zahedikermani
Summary
Dynamic professional with a proven track record in software troubleshooting and empathy display, honed at Glory Global Solutions and as a self-employed Zoho Designer. Excelled in enhancing case closure rates and crafting compelling digital designs. Skilled in teamwork, problem-solving, and effective communication, consistently delivering exceptional customer service and innovative solutions. Professional with robust experience in customer interactions and problem-solving. Skilled in active listening, effective communication, and conflict resolution. Known for strong team collaboration and adaptability to changing environments. Reliable and driven to achieve results while maintaining high standards in every task.
Overview
8
8
years of professional experience
Work History
Customer Service Support Agent
Glory Global Solutions
04.2022 - Current
Provided technical support to clients, resolving issues related to cash recycler machines.
Attended regular refreshment meetings to stay updated on product knowledge and improvements.
Effectively managed TWC cases, continuously learning from them to enhance troubleshooting techniques.
Actively contributed to phone-based issue resolution, leading to improved case closure rates.
Zoho Design
Self-employed
01.2017 - Current
Developed and presented design concepts, logos, product designs, typography, and packaging mockups using Adobe Creative Suite for startups.
Created cohesive digital design elements and art direction for social campaigns, online platforms, including website graphics, social media content, and email campaigns.
Produced basic animations and illustrations to enhance visual storytelling and product presentations.
Education
Bachelor of Arts - Design Management(minor in Advertising And Market)
University of North Texas
Denton, TX05-2025
Bachelor of Arts - Theater Arts
Azad Art University
Tehran, Iran05-2005
Skills
- Empathy display
- Software troubleshooting
- Teamwork and collaboration
- Microsoft windows and office
- Customer service
- Problem-solving abilities
- Time management
- Multitasking Abilities
- Organizational skills
- Excellent communication
- Attention to detail
- Effective communication
Software
Adobe photoshop
Adobe Illustrator
Adobe Indesign
Figma
Timeline
Customer Service Support Agent
Glory Global Solutions
04.2022 - Current
Zoho Design
Self-employed
01.2017 - Current
Bachelor of Arts - Design Management(minor in Advertising And Market)
University of North Texas
Bachelor of Arts - Theater Arts
Azad Art University
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