Justin Neff

• Managed schedules, accepted time off requests and found coverage for short shifts.
• Coached team members in techniques necessary to complete job tasks.
• Trained new team members by relaying information on company procedures and safety requirements.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Worked different stations to provide optimal coverage and meet production goals.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.

• Processed any fallout from the 834 file via MMS or Custom fallout.
• Processed escalated issues via email from the client.
• Handled correspondence between state and escalated issues.
• Identified and helped fix multiple issues on the back-end with the appropriate teams.
• Identified and resolved process issues to drive optimal workflow and business growth.

• Specialized in Migration responsibilities.
• Processing transactions in NPS, and Members Edge.
• Assisted LGIT with ID Cards during Open Enrollment.

Enrollment Tech(Consumer Direct)

• Processed escalated issues in escalation email boxes.
• Processed escalated issues in Service Routes.
• Assisted with high inventory consumer direct workflow when needed.
• Assisted with minor technical issues within the department.
• Assisted management with testing new features in Facets.
• Assisted FA's with projects as needed.
• Letter Validation for renewal letters.
• Work Daily Rebill/Future Bill report.
• Worked Null Receipt report in April & August.
• UAT for multiple updates relating to enrollment source & RELICC.
• Worked multiple reports for updates from the exchange due to defects.
• Worked AppIDErr Reports to validate which IEA is correct for a contract.
• Identified and worked with OTS to resolve a 99DF billing issue.
• Misc reports for Class/Subgroup Issues.
• Worked Billing Entity report for missing entities.

• Processed invoices when received, directing to the appropriate department for payment.

• Maintained member enrollment records, for Large Group, Small Group and individual Broker enrollments.
• Tested new product releases in a UAT Environment.
• Worked with carriers via emails, and 834 related issues.
• Maintained EOI's and handled denials and approvals for members on a Group level.
• For a one year period, worked with the QA team to audit all Large, Small group and enrollment work.