JUSTIN NGUYEN
San Diego,CA
Summary
Experienced Client Advisor characterized by outstanding communication and organization skills. Specialized in maintaining and enhancing client relationships through well-formulated and implemented advice. A resourceful Specialist known for exemplary problem-solving abilities, data analysis skills, and superior customer service. Demonstrates a quick grasp of new technologies and processes, contributing to business success. Holds a consistent record of effectively managing multiple projects and devising innovative solutions.
Overview
8
8
years of professional experience
Work History
Vehicle Acquisition Specialist
AutoNation Volkswagen Carlsbad
Carlsbad, California
09.2023 - 04.2024
- Accelerated training completion, becoming fully operational in 2 weeks, as opposed to the standard 4-week timeframe.
- Successfully met the team average for vehicle acquisitions within the first month of employment.
- Adhered strictly to all company policies and procedures, ensuring high-quality work output.
- Regularly reviewed vehicle condition reports for optimal decision making.
- Expertly determined both wholesale and retail prices for vehicles.
- Conducted thorough inspections of incoming vehicles, accepting only those meeting company standards.
- Devised and implemented effective reconditioning plans to prepare vehicles for sale.
- Utilized research skills, sound judgment, and superior interpersonal abilities to negotiate vehicle offers and finalize sales.
- Collaborated with management to identify and address current inventory requirements.
Client Advisor
VINFAST US
San Diego, US
05.2022 - 04.2023
- Knowledge of electric vehicle charging products and services
- Handle inbound and outbound customer inquiries and sales consultations by managing over 50 calls and emails.
- Excellent customer service and seamless client sales experience
- Managed to get the most customer leads and turn it to reservations for first 3 months of work.
- Actively manage pipeline of client leads and opportunities
- Strong CRM (Salesforce) knowledge
- Become product expert and maintain familiarity with all VinFast product features
- Understand and communicate all available finance options to clients
- Proficient in EV Industry/Technologies.
Shift Manager
Saigon Star Holdings Inc
San Diego, CA
03.2016 - 05.2022
- Efficient and enthusiastic with strong knowledge of food and beverage industry
- Proficient in managing high-volume operations
- Prepare supplies for busy weekday lunch shifts and maintain inventory levels throughout peak hours with over 70 guests at one time.
- Organize staff schedules and workloads to maximize productivity
- Keep dining area clean with effective oversight and crew assignments
- Answer customer service issues quickly and ensure total satisfaction from all guests
- Managed inventory for all shifts and ordered supplies
- Trained new employees in proper food handling and safety procedures
- Outlined shift duties and created signage to keep employees informed of procedures.
Education
Bachelor of Science - Business Administration - Finance
San Diego State University
San Diego, CASkills
- Consultative Sales
- Expert in CRM
- Data Entry
- Analytical and Critical Thinking
- Customer Relations
- Organizational Skills
- Multitasking
Languages
- Bilingual Communications
- (English and Vietnamese).
Timeline
Vehicle Acquisition Specialist
AutoNation Volkswagen Carlsbad
09.2023 - 04.2024
Client Advisor
VINFAST US
05.2022 - 04.2023
Shift Manager
Saigon Star Holdings Inc
03.2016 - 05.2022
Bachelor of Science - Business Administration - Finance
San Diego State University
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