Justin Nichols
Little Rock
Summary
Accomplished Manager with a proven track record at Petco and Oreilly Auto Parts, enhancing team performance and customer satisfaction. Expert in staff training and development, coupled with exceptional decision-making abilities. Achieved significant improvements in productivity by fostering a culture of excellence and accountability. Skilled in both verbal and written communication, ensuring effective team leadership and goal setting.
Overview
21
21
years of professional experience
Work History
Manager
Petco
08.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Established team priorities, maintained schedules and monitored performance.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Manager
Oreilly Auto Parts
06.2014 - 08.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Technician
Firestone Complete Auto
09.2011 - 05.2014
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Soldier
Army
05.2004 - 08.2011
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Conducted regular maintenance of equipment and vehicles, ensuring maximum reliability and readiness for mission-critical tasks.
Education
BBA - Business Administration And Management
Pulaski Technical College
North Little Rock, AR12-2019
Associate of Science - Electrical Engineering
ITT Technical Institute
Little Rock, AR05-2014
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Goal setting
Timeline
Manager
Petco
08.2024 - Current
Manager
Oreilly Auto Parts
06.2014 - 08.2024
Technician
Firestone Complete Auto
09.2011 - 05.2014
Soldier
Army
05.2004 - 08.2011
BBA - Business Administration And Management
Pulaski Technical College
Associate of Science - Electrical Engineering
ITT Technical Institute
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