JUSTIN NOBRE
Clark,NJ
Overview
7
7
years of professional experience
Work History
Digital Operations Manager
Amazon | Wondery
Remote
12.2022 - Current
- Oversaw the publishing and distribution of original podcasts across both first-party and third-party platforms.
- Managed content publishing and curation for Wondery.com and Wondery+.
- Provided technical support for users experiencing issues with the company's website or apps.
- Optimized SEO strategy by researching keywords and creating relevant content accordingly.
- Developed best practices for standardized episode setup and configuration across all digital platforms.
- Executed library maintenance projects to ensure metadata accuracy.
- Coordinated cross-functional teams including Content, Production, Marketing, Sales, and Ad Operations.
Digital Operations Associate
Amazon Music | Wondery
Remote
06.2021 - Current
- Published final audio files and related content/metadata for original podcasts and select partner shows to content hosting platforms, third-party distribution outlets, and owned properties (e.g., Wondery app).
- Investigated and resolved content-related issues promptly, communicating status and resolutions to managers, colleagues, and customers.
- Coordinated with the Content team to ensure timely publishing of all content across required platforms.
- Collaborated with the Marketing team to align content publishing and website updates with marketing objectives.
- Worked with partner publishers to confirm timely publishing of partner episodes on all required platforms.
- Conducted recurring content sweeps to review program availability on the Wondery app.
- Managed large library publishing and quality assurance projects to ensure accurate publishing of public and premium ad-free catalogs on first and third-party platforms.
- Partnered with the Product Management team to align content publishing strategy with product objectives, support testing of new products and features, and provide feedback to improve the content workflow.
Sportsbook Content Specialist
FOX Bet
Cherry Hill, NJ
10.2019 - 06.2021
- Proposed daily content plans focused on sports of interest.
- Utilized real-time data to determine and promote offers on the home page to drive revenue.
- Published live events and configured sporting content on the Foxbet website and app.
- Managed website offers and promotions through Foxbet's Content Management System.
- Monitored website performance in real-time, raising and reporting emergencies and time-critical issues.
- Conducted regular quality assurance checks on the Foxbet website and app.
- Served as a key liaison with Marketing teams to support website promotions.
- Acted as a primary point of contact for Sports Operational Teams (CRM, Trading, and Production).
Quality Experience Analyst (Part-Time)
Disney Streaming Services
New York, NY
05.2019 - 10.2019
- Resolved live and VOD audio/video playback and data issues across various connected devices, including Roku, Fire TV, Apple TV, Xbox One, PlayStation 4, mobile, and desktop.
- Collaborated with Media Operations teams to ensure quality control of live in-app video streaming and data for front-end users.
- Provided operational support for live events, diagnosing and debugging issues across platforms in the production environment using tools like Charles and Fiddler.
- Escalated client and application issues/bugs to development teams, ensuring thorough issue tracking and daily reporting.
Strategic Content Operations Associate
Postmates
Nashville, TN
08.2018 - 04.2019
- Collaborated cross-functionally with Merchants, Account Managers, and Sales to onboard new strategic partners on the Postmates platform.
- Optimized content for Postmates' strategic brands using data-driven analysis to increase revenue.
- Provided quality assurance on merchant websites to ensure customer-facing content and merchandising were accurate and well-presented.
- Monitored Jira boards to track the progress of projects aimed at improving strategic brands.
- Assisted with troubleshooting and triaging various escalations from all internal and external channels.
- Communicated platform improvements and actionable merchant pain points to Strategic Content Senior Specialists.
- Delivered exceptional service to each merchant by addressing concerns and answering questions.
Video Streaming Coordinator
NBC Sports Group
Stamford, CT
11.2017 - 08.2018
- Monitored real-time traffic and the quality of live streams using digital analytic tools such as Conviva.
- Managed a live streaming portfolio for NBC Sports, including major events like Super Bowl LII and the 2018 PyeongChang Winter Olympics.
- Prepared and maintained live-streamed sporting events on desktop, mobile, and streaming devices like Roku, Apple TV, and Xbox.
- Coordinated with engineers and third-party vendors to triage issues in live streaming events.
- Tested new player builds with project managers and conducted quality control and assurance on NBC Sports app upgrades.
- Collaborated with outside vendors and internal teams, including developers, designers, editorial, and advertising operations, in a cross-functional capacity.
- Created full event replays and coordinated with the NBC Sports Edit Desk to promote streams on NBCSports.com.
Education
Bachelor of Arts - Broadcast Journalism & Sports Studies
Quinnipiac University, School of Communications
2016
Skills
- Airtable, Art19, Apple Podcast Connect, Jira, Zendesk, Salesforce, Microsoft Office, Adobe Premiere Pro, Adobe Photoshop WordPress, Facebook, Twitter, Instagram, Snapchat
- Time Management, Attention to Detail, Self-motivation, Leadership, Adaptability, Teamwork, Creativity, Ability to Work Under Pressure, Decision Making,
Timeline
Digital Operations Manager
Amazon | Wondery
12.2022 - Current
Digital Operations Associate
Amazon Music | Wondery
06.2021 - Current
Sportsbook Content Specialist
FOX Bet
10.2019 - 06.2021
Quality Experience Analyst (Part-Time)
Disney Streaming Services
05.2019 - 10.2019
Strategic Content Operations Associate
Postmates
08.2018 - 04.2019
Video Streaming Coordinator
NBC Sports Group
11.2017 - 08.2018
Bachelor of Arts - Broadcast Journalism & Sports Studies
Quinnipiac University, School of Communications
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