Summary
Overview
Work History
Education
Skills
Certification
Military Service
Personal Information
Disc Golf
Timeline

Justin Norris

Carrollton,TX

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Corporate Operations Manager

Ellen’s Restaurant
07.2023 - Current
  • Part of a team that oversaw the day-to-day operation of 4-5 units
  • Implemented a program to compost thousands of lbs of waste
  • Appropriated and delivered resources between all units
  • Supported new line-check initiative for all units
  • Guided restaurant GMs to help them adhere to company policies.

General Manager

Ellen’s Restaurant
08.2020 - 07.2023
  • Responsible for the entire restaurant
  • Controlled F&B and Labor costs
  • Oversaw making of the schedule and vendor orders
  • Coordinated and performed maintenance of both BOH and FOH
  • Submitted weekly payroll reports
  • Ensured the success of our team through hiring and firing.

Manager

Ellen’s Restaurant
08.2018 - 08.2020
  • Opened and closed the restaurant
  • Preformed line checks and supported the BOH
  • Created schedules and controlled labor costs
  • Responded to customer service complaints
  • Prepared daily for health inspections.

BUSINESS OWNER

DFW LAWN AND COMPOST
10.2016 - 08.2018
  • Applied academic concepts to a real-world startup
  • Diverted thousands of pounds of urban biomass from the landfill
  • Created quality compost.

SALES MANAGEMENT TRAINEE

PENSKE
12.2015 - 10.2016
  • Became familiar with multiple types of tractors, trailers, and box trucks
  • Consistently performed as top salesperson at the Dallas location, and often the district
  • Served as "Hiking Coordinator" to provide logistic support for entire district.

GROUP ROOMS COORDINATOR

DFW MARRIOTT HOTEL AND GOLF CLUB
02.2009 - 12.2012
  • Worked with complex software that required a high attention to detail
  • Developed thorough understanding of the operational areas, guest patterns, and demand fluctuations
  • Created dependable weekly revenue forecasts that directly contributed increased profits.

SENIOR COMBAT MEDIC - E5

10TH MOUNTAIN DIVISION
10.2003 - 02.2009
  • Increased soldier readiness through regular health screenings, vaccinations, and preventive medicine initiatives.
  • Educated military personnel on first aid techniques and preventative medicine practices to reduce injury rates within the unit.
  • Responded to emergencies with speed, efficiency, and knowledgeable assistance.

Education

MASTERS OF LIBERAL STUDIES - ENVIRONMENTAL SUSTAINABILITY

SOUTHERN METHODIST UNIVERSITY, Dallas, TX
08.2015

BACHELOR OF ARTS - PHILOSOPHY

UNIVERSITY OF NORTH TEXAS, Denton, TX
12.2013

BACHELOR OF SCIENCE - HOSPITALITY MANAGEMENT / BUSINESS ADMINISTRATION

UNIVERSITY OF NORTH TEXAS, Denton, TX
05.2009

Skills

  • Cost Control
  • Operations Management
  • P&L Management
  • Schedule Management

Certification

  • Food Manager Protection Certification, 12/01/21, 12/01/26, #21379205
  • TABC Certification, 03/01/24, 03/01/26, #9944936

Military Service

US Army, E5, 10/01/03, 02/01/09, Helped create new processes and efficiencies that led to new Standard Operating Procedures, Attained the position of Senior Company Medic as a non-commissioned officer, Skillfully managed a team of medics in a high-stress environment

Personal Information

Work Permit: Authorized to work in the US for any employer

Disc Golf

Try to play at least twice a week!

Timeline

Corporate Operations Manager - Ellen’s Restaurant
07.2023 - Current
General Manager - Ellen’s Restaurant
08.2020 - 07.2023
Manager - Ellen’s Restaurant
08.2018 - 08.2020
BUSINESS OWNER - DFW LAWN AND COMPOST
10.2016 - 08.2018
SALES MANAGEMENT TRAINEE - PENSKE
12.2015 - 10.2016
GROUP ROOMS COORDINATOR - DFW MARRIOTT HOTEL AND GOLF CLUB
02.2009 - 12.2012
SENIOR COMBAT MEDIC - E5 - 10TH MOUNTAIN DIVISION
10.2003 - 02.2009
SOUTHERN METHODIST UNIVERSITY - MASTERS OF LIBERAL STUDIES, ENVIRONMENTAL SUSTAINABILITY
UNIVERSITY OF NORTH TEXAS - BACHELOR OF ARTS, PHILOSOPHY
UNIVERSITY OF NORTH TEXAS - BACHELOR OF SCIENCE, HOSPITALITY MANAGEMENT / BUSINESS ADMINISTRATION

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