Summary
Overview
Work History
Education
Skills
Timeline
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Justin Oberdorf

Technical Account Manager
Roanoke,VA

Summary

Dynamic individual with hands-on experience in hyperscale storage solutions with a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

16
16
years of professional experience

Work History

Technical Account Manager

DataDirect Networks
Remote, VA
05.2024 - Current
  • Played a key role in ensuring storage performance and stability with key strategic accounts.
  • Served as a liaison between clients and internal teams to ensure smooth project execution and delivery.
  • Developed and executed solutions that drove team enablement.
  • Managed multiple accounts simultaneously, maintaining high levels of organization and prioritization.
  • Delivered exceptional customer support by resolving complex technical challenges in a timely manner.
  • Reduced response time for technical inquiries with efficient communication channels and teamwork.
  • Streamlined internal processes to improve efficiency within the Technical Account Management team.
  • Collaborated with team members to revitalize the training program through internal product virtualization efforts.

Sr. Systems Architect

Q2 Lab Solutions
Remote, NC
05.2022 - 05.2024
  • Managed multi location and multi petabyte data migration to DDN Exascalers(Lustre) and worked hand in hand with DDN engineers to tune the file system.
  • Designed, tested, and implemented open source JuiceFS file system with TiKV metadata store and MINIO object store.
  • Led efforts in automating manual data management processes enabling faster response times during critical incidents.
  • Evaluated emerging technologies to determine their potential impact on existing systems and processes, making informed recommendations for adoption as appropriate.
  • Reduced maintenance costs for IT infrastructure by implementing automated monitoring and alerting systems.
  • Improved system reliability with thorough testing, root cause analysis, and timely issue resolution.
  • Supported continuous improvement efforts by analyzing system performance metrics and identifying opportunities for optimization.

Sr. Systems Engineer

Atlantic Computer Services
Remote, NC
05.2014 - 05.2022
  • Communicated status updates to affected parties when issues arose.
  • Implemented firewalls, two-factor authentication and antivirus software for networks supporting 1500 users.
  • Performed root cause analysis to provide resolutions for production issues.
  • Collaborated with customers to deliver solutions to meet specific system design, software application and maintenance requirements.
  • Built and maintained network infrastructure consisting of Windows, Linux and virtual products.
  • Estimated mechanical systems project scope, labor hours and materials costs.
  • Implemented Microsoft Azure cloud solution, migrating on-premise servers to cloud infrastructure.
  • Collaborated with internal teams and customer representatives to determine data migration requirements prior to accepting projects.
  • Researched and resolved complex issues discovered during migrations.

Sr. Systems Engineer

Blue Dog NETWORK
Remote, NC
10.2009 - 05.2014
  • Worked as key resource to architect, engineer and support over numerous IT projects.
  • Provided outstanding help desk service and support to a large number of customers.
  • Identified systems inefficiencies through performance data analysis.
  • Identified and corrected network conflicts, increasing network communication speeds and reducing issues.
  • Resolved issues related to operational components for LAN, WAN and voice systems.
  • Provided actionable improvements to software and hardware performance.
  • Built and maintained network infrastructure consisting of Windows, Linux and virtual products.

Education

Associate of Applied Science - Computer Programming

Coastal Carolina Community College
Jacksonville, NC
12.2002 - 2005.01

Skills

Lustre

GPFS

Python3

SLURM

Kubernetes

Ansible

SaltStack

BeeGFS

Linux

Windows

Active Directory

Timeline

Technical Account Manager

DataDirect Networks
05.2024 - Current

Sr. Systems Architect

Q2 Lab Solutions
05.2022 - 05.2024

Sr. Systems Engineer

Atlantic Computer Services
05.2014 - 05.2022

Sr. Systems Engineer

Blue Dog NETWORK
10.2009 - 05.2014

Associate of Applied Science - Computer Programming

Coastal Carolina Community College
12.2002 - 2005.01

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Justin OberdorfTechnical Account Manager
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