Justin Olschewsky
14556 Crouch Pl,CO
Summary
Results-oriented professional with a solid background in crisis management and relationship building. Known for analytical thinking and leadership skills, committed to ensuring seamless operations and exceptional customer service.
Overview
1
1
year of professional experience
Work History
Night Manager/Server
Santiago's Mexican Restaurant
Castle Rock, Colorado
11.2024 - Current
- Supervised night operations to ensure efficient service and customer satisfaction.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
- Coordinated staff scheduling and assignments to ensure optimal coverage and smooth workflow.
- Trained new employees on restaurant policies and customer service standards.
- Managed inventory processes, including ordering and stock maintenance to support seamless operations.
- Coordinated closing procedures to ensure safety and compliance with regulations.
- Analyzed night shift operations to identify and implement improvements in efficiency.
- Established friendly relationships with regular guests, members and residents.
- Communicated with management via email or phone message to report issues needing attention.
Education
B.S. in Strategic Communications - Public Relations
University of Colorado At Boulder
Boulder, CO05-2029
High School Diploma -
Ponderosa High School
Parker, CO05-2025
Skills
- Emotional Intelligence
- Client engagement and relationship management
- Crisis communication and complaint handling
- Issues management
- Project planning and execution
- Public relations and media outreach
- Social media strategy and content creation
- Marketing and brand awareness
- Leadership and people management
- Analytical thinking and problem-solving
- Time management expertise
Affiliations
Affiliate Marketing Associate through Amazon, creating social media posts promoting products.
Timeline
Night Manager/Server
Santiago's Mexican Restaurant
11.2024 - Current
B.S. in Strategic Communications - Public Relations
University of Colorado At Boulder
High School Diploma -
Ponderosa High School