Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Gwen Colbert

Barberton

Summary

Reliable Night Shift Manager at McDonald's Restaurant with a proven track record in employee training and customer service. Leveraged emotional intelligence to enhance team performance and ensure regulatory compliance, driving significant improvements in service quality and operational efficiency. Recognized for implementing strategies that boosted customer satisfaction and repeat business.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Night Manager

McDonald's Restaurant
Coventry
11.2024 - Current
  • Assigned work and monitored the performance of tasks.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Ensured compliance with local laws and regulations related to health, safety, or other areas.
  • Analyzed sales data to identify trends and adjust strategies accordingly.

Apprentice

Lucas Mitzel
Norton
06.2024 - 11.2024
  • Maintained records related to sales for store management.
  • Ensures that all safety protocols are followed while handling animals in order to prevent accidents or injuries to staff or visitors.
  • Delivered excellent service to pet owners to drive repeat business.
  • Helped plan a new business layout to prepare for an expansion of the building.

Education

High School Diploma -

Barberton High School
Barberton, OH
05-2024

Skills

  • Customer service
  • Sales analysis
  • Employee training
  • Regulatory compliance
  • Team building
  • Conflict resolution
  • Emotional intelligence
  • Goal setting

Certification

  • Serve-safe certification

Timeline

Night Manager

McDonald's Restaurant
11.2024 - Current

Apprentice

Lucas Mitzel
06.2024 - 11.2024

High School Diploma -

Barberton High School

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Gwen Colbert