Jessica Fowler
Sparks,NV
Summary
Dynamic leader with proven expertise in managing operations and enhancing customer satisfaction at Cash Processing Services LLC. Excelled in hospitality customer service and people management, driving team performance and resolving conflicts with professionalism. Skilled in leveraging technical aptitude and interpersonal relations to achieve significant improvements in client relations and operational efficiency.
Overview
8
8
years of professional experience
Work History
Night Manager
Cash Processing Services Llc
2022.07 - Current
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure client and contractor safety and minimal disruption to their stay.
- Resolved client complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Trained and mentored new and existing staff and independent contranctors to achieve best practices.
- Enhanced team performance by providing regular training and promoting a positive work environment.
- Improved client satisfaction by efficiently managing night operations and promptly addressing customer concerns.
- Supported the development of new initiatives aimed at enhancing client experiences during their stay, contributing valuable insights based on firsthand observations from nightly operations.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Supervised security personnel in upholding staff, customer and building safety.
- Maintained compliance with hospitality standards by conducting regular inspections of services provider rooms and public spaces for cleanliness and maintenance needs.
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
- Implemented new policies and procedures in response to changing industry trends, resulting in improved operational efficiency.
- Reduced employee turnover by fostering open communication, providing constructive feedback, and recognizing outstanding performance.
- Served as the primary point of contact for clients during overnight hours, providing exceptional service and prompt assistance with all inquiries or concerns.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Identified and communicated customer needs to supply quality service providers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruiting third party workers to bring our clients to us for both their and our business.
- Managing and maintaining good relationships with our third party workers.
- Working in other departments when needed.
- Administrative reports detailing all interactions and work done during my shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained current knowledge of business promotions and highlighted promotions to customers.
- Learned duties for various positions and provided backup at key times.
Cashier
Cash Processing Services Llc
2019.04 - 2022.07
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, casino chip, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases for items and services, and leave deposits for future appointments.
- Restocked and organized merchandise.
- Assisted customers with refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from clients.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about business policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made service and service provider recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with independent contractors and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
Independent Contractor
Cash Processing Services Llc
2017.12 - 2019.04
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout my business lifecycle, keeping them informed of progress updates, scheduling times, or any potential issues that arose.
- Provided exceptional customer hospitality service by addressing client concerns promptly and offering solutions that met their needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased client satisfaction by delivering high-quality services on time and within budget constraints.
- Adapted quickly to changing demands or unforeseen challenges within a service's scope without compromising results.
- Negotiated contracts with clients, ensuring clear communication of projected service scope and expectations for both parties.
- Collaborated closely with clients to better understand entire projected service scope.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of providing a service.
- Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
- Maintained detailed records of business progress, expenses, and communications for accurate client commnication, invoicing, and future reference.
- Utilized specialized tools when necessary to enhance productivity or meet specific client requirements.
- Took initiative in seeking feedback from clients after service completion to ensure satisfaction and gather insights for future engagements.
- Streamlined processes and implemented organizational systems to increase efficiency and productivity.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Conducted thorough research to stay updated on industry trends and best practices, providing informed recommendations to clients if I did not posses the expertise.
- Assessed performance metrics after each completed service to identify areas for improvement moving forward.
- Fostered collaboration among other contranctorss when working on larger-scale service projects requiring diverse expertise.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive service improvements.
- Cultivated positive relationships with employees to deliver timely and cost-effective supply of services and materials.
- Maintained overall safe work environment by learning and participating in employee and contractor training programs and enforcement of safety procedures.
Department Assistant
Pershing General Hospital & Nursing Home
2016.12 - 2017.10
- Ensured data confidentiality with strict adherence to company policies regarding sensitive information handling.
- Managed inventory of office supplies, reducing costs by tracking usage and identifying cost-saving opportunities.
- Maintained departmental personnel records and recorded adjustments and additions to keep updated files.
- Collaborated with other departments to facilitate cross-functional projects for improved results.
- Supported staff members through timely completion of administrative tasks, increasing overall productivity.
- Maintained accurate records and databases, contributing to an organized department environment.
- Aided in streamlining project workflows through meticulous organization leading to faster completion rates.
- Organized files both physically and electronically, improving document accessibility for all team members.
- Monitored inventory of departmental supplies and replenished items to enable normal operations.
- Reviewed invoices for accuracy before submitting them for payment approval, ensuring proper allocation of funds within the department budget constraints.
- Typed and distributed correspondence to internal and external partners to maintain good communications flow.
- Assisted in the preparation of reports, presentations, and documents for a well-organized and professional image.
- Delivered regular updates on department progress through well-prepared presentations and reports, keeping higher-ups informed of ongoing activities.
- Obeyed sensitive and confidential report and presentation guidelines to comply with government regulations.
- Performed wide-ranging administrative, financial and service-related functions.
- Volunteered to help with special projects of varying degrees of complexity.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Supported needs of 12+ residents under long-term care.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Maintained food safety and sanitation standards.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Monitored systems in operation and quickly troubleshot errors.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Collaborated with team members to complete larger repair projects efficiently.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for both therapists and patients.
- Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
- Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
- Streamlined clinic operations by maintaining a clean, organized environment and performing routine inventory checks on therapy supplies and equipment.
- Maintained strict compliance with HIPAA regulations, ensuring the privacy and confidentiality of sensitive patient information at all times.
- Maintained supply inventory by placing orders when supplies ran low.
- Provided empathetic support to patients experiencing difficult emotions related to their injury or illness while under supervision from a licensed therapist.
- Fostered a supportive atmosphere within the clinic through active participation in team-building activities and events aimed at professional growth.
- Recorded patient status in progress notes.
- Ensured proper equipment functionality through regular inspection and maintenance, minimizing downtime due to malfunctions.
- Enforced safety procedures with all patients.
- Maintained accurate patient records for both billing purposes and ongoing evaluation of therapeutic interventions.
- Worked with patients from age 10 to 75.
- Supported the development of comprehensive care plans by participating in interdisciplinary team meetings and providing input based on observations during therapy sessions.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Processed employee termination paperwork at direction of supervisory staff.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
- Organized company-wide events for team building purposes, boosting overall morale among employees.
- Responded to employee inquiries regarding benefits and other HR topics.
- Updated and maintained employee attendance records.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Compiled employee records from individual departments to maintain central files.
- Participated in job fairs to recruit new talent.
- Checked references for potential candidates.
- Had the ability to switch between any department I was trained in when needed on any day I worked (Human Resources, CNA for Long-Term Patient Care and E.R. Care, Hospital Kitchen for both Long-Term Patients and Employees, Light I.T. Assistance, Light Maintenance Assistance, Aide for Physical Therapy, Clinic Administration, and Patient Records).
Education
High School Diploma -
Nevada Connections Academy
Reno, NV2017
Skills
Security awareness
People Management
Complaint Handling
Customer service focus
Client Assistance
Technical aptitude
Client Relations
Marketing knowledge
Customer Service
Time management expertise
Conflict Resolution
Policy Enforcement
Third Party Relations
Team Building Capabilities
Teamwork and Collaboration
Work Planning and Prioritization
Negotiation and Conflict Resolution
Interpersonal Relations
Professional and Courteous
Employee Coaching and Mentoring
Needs Assessment
Positive Attitude
Problem-Solving
Attention to Detail
Multitasking
Problem-solving abilities
Reliability
Excellent Communication
Multitasking Abilities
Computer Skills
Organizational Skills
Team Leadership
Active Listening
Adaptability and Flexibility
Relationship Building
Self Motivation
Managing Operations and Efficiency
Customer Relationship Management
Training and Development
Professionalism
Good Judgment
Staff Management
Documentation And Reporting
MS Office
Administration and Reporting
Emergency Response
Professional Demeanor
Timeline
Night Manager
Cash Processing Services Llc
2022.07 - Current
Cashier
Cash Processing Services Llc
2019.04 - 2022.07
Independent Contractor
Cash Processing Services Llc
2017.12 - 2019.04
Department Assistant
Pershing General Hospital & Nursing Home
2016.12 - 2017.10
High School Diploma -
Nevada Connections Academy