Titus Burchett
Mims,Florida
Summary
Dynamic Night Manager at Home Depot with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in people management and inventory monitoring, I successfully implemented process improvements and trained staff, fostering a collaborative environment that elevated team performance and guest experiences. Committed to excellence in service and safety.
Overview
21
21
years of professional experience
Work History
Night Manager
Home Depot
Orlando, FL
08.2004 - Current
- Supervised nightly operations, ensuring compliance with safety and security protocols.
- Coordinated staff schedules to optimize coverage and enhance customer service during peak hours.
- Managed inventory levels, conducting regular audits to maintain accurate stock counts and minimize losses.
- Trained new team members on operational procedures and safety standards for efficient workflow integration.
- Resolved customer inquiries and issues promptly, fostering positive shopping experiences and loyalty.
- Implemented process improvements that streamlined nightly tasks, increasing overall operational efficiency.
- Conducted performance evaluations for team members, providing constructive feedback to promote professional growth.
- Developed training materials to enhance staff knowledge of product offerings and store policies, improving service quality.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Trained and mentored new and existing staff to achieve best practices.
- Created nightly shift task lists to assign duties to each employee.
- Managed Number employees in delivering smooth, productive night shift operations.
- Enhanced team performance by providing regular training and promoting a positive work environment.
- Supported the development of new initiatives aimed at enhancing guest experiences during their stay, contributing valuable insights based on firsthand observations from nightly operations.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
Education
High School Diploma -
Southeast High
Bradenton, FLSkills
- People management
- Security awareness
- Reservations management
- Complaint handling
- Property security
- Customer service focus
- Guest assistance
- Sales leadership
- Customer service
- Conflict resolution
- Inventory monitoring
- Vendor relations
- Staff training experience
- Strong leadership
- Delegation proficiency
- Team performance monitoring
- Team building capacity
- Staffing management
- Teamwork and collaboration
- Work Planning and Prioritization
- Employee development
- Team development
- Professional and courteous
Timeline
Night Manager
Home Depot
08.2004 - Current
High School Diploma -
Southeast High