Titus Burchett
Mims,Florida
Summary
Dynamic Night Manager at Home Depot with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in people management and inventory monitoring, I successfully implemented process improvements and trained staff, fostering a collaborative environment that elevated team performance and guest experiences. Committed to excellence in service and safety.
Overview
21
21
years of professional experience
Work History
Night Manager
Home Depot
08.2004 - Current
- Supervised nightly operations, ensuring compliance with safety and security protocols.
- Coordinated staff schedules to optimize coverage and enhance customer service during peak hours.
- Managed inventory levels, conducting regular audits to maintain accurate stock counts and minimize losses.
- Trained new team members on operational procedures and safety standards for efficient workflow integration.
- Resolved customer inquiries and issues promptly, fostering positive shopping experiences and loyalty.
- Implemented process improvements that streamlined nightly tasks, increasing overall operational efficiency.
- Conducted performance evaluations for team members, providing constructive feedback to promote professional growth.
- Developed training materials to enhance staff knowledge of product offerings and store policies, improving service quality.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Trained and mentored new and existing staff to achieve best practices.
- Created nightly shift task lists to assign duties to each employee.
- Managed Number employees in delivering smooth, productive night shift operations.
- Enhanced team performance by providing regular training and promoting a positive work environment.
- Supported the development of new initiatives aimed at enhancing guest experiences during their stay, contributing valuable insights based on firsthand observations from nightly operations.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
Education
High School Diploma -
Southeast High
Bradenton, FLSkills
- People management
- Security awareness
- Reservations management
- Complaint handling
- Property security
- Customer service focus
- Guest assistance
- Sales leadership
- Customer service
- Conflict resolution
- Inventory monitoring
- Vendor relations
- Staff training experience
- Strong leadership
- Delegation proficiency
- Team performance monitoring
- Team building capacity
- Staffing management
- Teamwork and collaboration
- Work Planning and Prioritization
- Employee development
- Team development
- Professional and courteous
Timeline
Night Manager
Home Depot
08.2004 - Current
High School Diploma -
Southeast High