Justin Olson
Saint Paul,MN
Summary
Experienced and adaptable server with a proven track record of delivering exceptional guest experiences in high-volume, fast-paced environments. Skilled in upselling, team collaboration, and resolving customer issues with professionalism. Committed to creating a welcoming atmosphere that ensures guest satisfaction and repeat business. Bilingual in English and Spanish.
Overview
6
6
years of professional experience
Work History
Seasonal Server
Rosalia
05.2023 - 09.2023
- Successfully managed high-volume shifts during peak summer season, maintaining efficiency and delivering high-quality service
- Adapted communication style to engage with a diverse clientele, fostering a welcoming atmosphere and ensuring repeat business
- Contributed to a positive team environment by supporting colleagues during busy periods and sharing best practices to improve overall service
Service Associate / Front Desk Agent / Concierge
Four Seasons
05.2022 - 02.2023
- Provided luxury service to guests, consistently exceeding expectations by anticipating needs and delivering personalized experiences
- Proactively upsold hotel amenities, enhancing guest experiences and contributing to increased revenue
- Collaborated across departments to ensure seamless service, managing guest inquiries and resolving issues with professionalism and courtesy
Sales Associate / Floor Trainer / NRO
Fogo de Chao
05.2021 - 06.2022
- Delivered exceptional service in a high-energy environment, effectively upselling premium products and enhancing the dining experience
- Developed and implemented a training program for servers, resulting in improved service quality and a cohesive team dynamic
- Maintained high levels of customer satisfaction by promptly addressing concerns and ensuring a positive dining experience
Lifeguard / Front Desk / Concessions
City of Fairmont
06.2017 - 08.2019
- Ensured guest safety and satisfaction by enforcing aquatic park guidelines and providing friendly, clear communication
- Assisted in updating safety protocols, contributing to a secure and enjoyable environment for all visitors
- Managed transactions and customer inquiries with precision, ensuring a smooth and efficient guest experience
Education
Associate of Liberal Arts -
Minneapolis College
Minneapolis, MN05.2023
Skills
- Customer Service
- Hospitality
- Upselling
- Sales
- Team Collaboration
- Adaptability
- Problem Solving
- Communication
- Bilingual
Timeline
Seasonal Server
Rosalia
05.2023 - 09.2023
Service Associate / Front Desk Agent / Concierge
Four Seasons
05.2022 - 02.2023
Sales Associate / Floor Trainer / NRO
Fogo de Chao
05.2021 - 06.2022
Lifeguard / Front Desk / Concessions
City of Fairmont
06.2017 - 08.2019
Associate of Liberal Arts -
Minneapolis College
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