Justin overturf
Palestine,TX
Summary
Proactive and versatile professional with a strong track record in problem-solving and relationship-building. Adept at quickly adapting to new challenges while supporting team goals and driving positive outcomes. Core competencies include effective communication, collaboration, and strategic thinking. Committed to contributing to team success in dynamic environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
CSD Lead
Walmart
Palestine, TX
10.2014 - Current
- Assisting with training new staff members, providing guidance on job roles and responsibilities, as well as implementation of training activities.
- Worked in quality assurance, developed a process to make sure the associates were completing the work to which they were assigned.
Assistant Manager
Sweet Frog Frozen Yogurt
Palestine, TX
01.2012 - 11.2014
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
Sales Support Associate
JCPenney
Lewisville, TX
04.2010 - 12.2011
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Met performance standards consistently for answer rate, handle time and service quality.
Education
High School Diploma -
Lewisville High School
Lewisville, TX06-2011
Skills
- Time management abilities
- Procedure manual writing
- Documentation and recordkeeping
- RSR, Quality assurance, Receiving and module training
- Learning management systems
- Lectures and discussions
- Employee relations
- Public speaking
- Critical thinking
- Teamwork
- Interpersonal communication
- Data entry
- Team building
- Project implementation
Accomplishments
- Received Associate of the Month two times in receiving second shift and one time in RSR third shift.
- I had an idea for quality assurance using yellow tape to ensure the cases were being checked, and I helped implement the procedure.
Certification
- Completed business analysis and process management course from coursera!
References
References available upon request.
Timeline
CSD Lead
Walmart
10.2014 - Current
Assistant Manager
Sweet Frog Frozen Yogurt
01.2012 - 11.2014
Sales Support Associate
JCPenney
04.2010 - 12.2011
High School Diploma -
Lewisville High School
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