Justin Park
Kansas City,MO
Summary
ability to excel in high-pressure environments, I leveraged my exceptional customer service and cash handling skills at Red Lobster Restaurant to enhance guest satisfaction and increase sales through effective upselling. Adept at conflict resolution and team leadership, I consistently ensured seamless service and positive dining experiences. very good work ethic as well as being a very reliable and adaptive person who you can count on to give 100% day in and day out and show up on time ready to work
Overview
7
7
years of professional experience
Work History
Server/hostess/takeout Specialist
Red Lobster Restaurant
450 Nw Barry Rd
09.2017 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Winnetonka High School
Kansas City, MO05.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Memory retention
- Sales Techniques
- Performance Improvement
- Suggestive Selling
- Team Player
- Reliable and Responsible
- Adaptable and Flexible
- Team Leadership
- Decision-Making
- Conflict and Complaint Resolution
Timeline
Server/hostess/takeout Specialist
Red Lobster Restaurant
09.2017 - Current
Winnetonka High School