Justin Paulk
Orlando
Summary
Versatile and dependable professional with strong experience in operations, customer service, security monitoring, and administrative support. Skilled in optimizing workflows, maintaining safety and compliance, operating equipment, and managing accurate documentation. Known for clear communication, quick problem‑solving, and delivering consistent, high‑quality service in fast‑paced environments.
Overview
6
6
years of professional experience
Work History
Ramp Agent
Southwest Airlines
Orlando, FL
06.2025 - Current
- Coordinated aircraft loading and unloading processes to ensure timely departures.
- Operated ground support equipment, enhancing operational efficiency during peak hours.
- Conducted safety inspections on ramp equipment, maintaining compliance with safety regulations.
- Collaborated with team members to streamline baggage handling procedures, reducing turnaround time.
Surveillance Operator
Mount Airy Casino And Resort
Mount Pocono, PA
02.2024 - 08.2024
- Monitored surveillance feeds to detect and report suspicious activities.
- Collaborated with law enforcement to enhance security protocols.
- Conducted regular inspections of surveillance equipment for optimal performance.
- Maintained detailed logs of incidents and surveillance observations.
Seasonal Pick to Buffer
Amazon
Cranbury, NJ
12.2023 - 02.2024
- Operated and maintained material handling equipment to ensure efficient workflow.
- Coordinated inventory control processes to optimize stock levels and reduce discrepancies.
- Implemented process improvements that increased productivity and streamlined operations.
Night Auditor
Hampton Inn by Hilton
New York, NY
10.2022 - 11.2023
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Reconciled daily financial transactions and maintained accurate records of guest accounts.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated with housekeeping to ensure room readiness and cleanliness standards were met.
Customer Service Representative
Target
New York, NY
08.2021 - 05.2022
- Resolved customer inquiries efficiently, ensuring satisfaction through effective communication and problem-solving skills.
- Managed returns and exchanges, maintaining accurate records to streamline processes and enhance customer experience.
- Collaborated with team members to optimize workflow, improving overall service delivery during peak hours.
- Trained new staff on customer service protocols, fostering a supportive environment for skill development.
Overnight Associate
CVS PHARMACY
New York, NY
06.2020 - 08.2021
- Assisted customers with product inquiries and ensured a positive shopping experience.
- Maintained accurate inventory levels through regular stock checks and replenishment.
- Operated cash register efficiently, processing transactions and handling returns smoothly.
- Implemented store safety protocols, ensuring compliance with health regulations.
Education
High School - undefined
Bronx Regional High School
New York City06.2020
Skills
- Problem-solving
- Heavy lifting
- Safety procedures compliance
- Customer service
- Quick learner
- Patience and concentration
- Multitasking and organization
- Generating reports
Timeline
Ramp Agent
Southwest Airlines
06.2025 - Current
Surveillance Operator
Mount Airy Casino And Resort
02.2024 - 08.2024
Seasonal Pick to Buffer
Amazon
12.2023 - 02.2024
Night Auditor
Hampton Inn by Hilton
10.2022 - 11.2023
Customer Service Representative
Target
08.2021 - 05.2022
Overnight Associate
CVS PHARMACY
06.2020 - 08.2021
High School - undefined
Bronx Regional High School