Summary
Overview
Work History
Education
Skills
Timeline
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Justin Peavy

Harlem,NY

Summary

Dynamic professional with a proven track record at ICHOR, excelling in customer support and problem-solving. Expert in data entry and software navigation, enhancing efficiency and client satisfaction. Recognized for resolving complex issues and maintaining professionalism, while collaborating effectively as a team member in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Call Center Representative

ICHOR
06.2023 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Freight Handler

Floors By D-Best
03.2021 - Current
  • Demonstrated strong knowledge of various flooring materials and appropriate cleaning methods for each type.
  • Collaborated with team members to complete large-scale projects such as stripping and waxing floors efficiently.
  • Maintained a professional appearance while interacting with clients and responding to their concerns or requests regarding floor care services.
  • Used [Type] equipment to clean and maintain hardwood, ceramic, and laminate floors.
  • Loaded and unloaded trucks.

Education

Associate of Science - Business

BMCC
New York, NY
06-2024

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service

Timeline

Call Center Representative

ICHOR
06.2023 - Current

Freight Handler

Floors By D-Best
03.2021 - Current

Associate of Science - Business

BMCC

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Justin Peavy