Justin Peck
Richmond,VA
Summary
Retail professional dedicated to upholding high standards and consistently being result driven. Proven track record in driving sales and enhancing customer experiences, complemented by strong team collaboration and adaptability across diverse industries. Recognized for customer engagement skills, emotional intelligence, and a process-oriented approach rooted in transparency and trust. Eager to embrace new challenges that foster skill development while learning from colleagues and industry leaders.
Overview
8
8
years of professional experience
Work History
Retail Sales Representative
GAF
04.2023 - Current
- Responsible for providing support and identifying opportunities with over 100 stores across WV, VA, and MD
- Continuously provided personalized product recommendations based on specific store markets and also what is best for contractors business short-term and long-term
- Presented PK trainings within stores and for contractors on our products, services, and the value GAF can bring to their store/business
- Monitoring market trends, competitor activities/products, and overall customer desires to develop stores/contractors accordingly
- Discovering opportunities in the market and developing a plan to achieve future metric goals to gain overall market share for that region
- Proactively discovered and addressed obstacles within my market pertaining to stores or a contractor's overall business
- Continuously provided support with Territory Managers within my market and ultimately collaborating together to drive GAF sales and relationships overall
Saturday Group Leader
Total Quality Logistics
11.2019 - 03.2021
- Responsible for setting up Semi-truck Carriers to pick up freight across the US and Canada according to DOT laws and regulations.
- Overcame rejections, exceeded customer expectations, and developed deep relationships with clients about their Freight Operations and how their business operated.
- Managed and set-up pickup/delivery appointment times with a multitude of shippers/receivers in accordance with truck driver’s needs.
- Initiate outbound prospecting calls/lead generation and maintain over 50+ Customer/Prospect relationships.
- Mentored junior staff, promoting skill development and enhancing team capabilities.
- Analyzed performance metrics to identify trends and drive strategic decision-making initiatives.
Bartender Shift Manager
23rd & Main Kitchen & Taproom
10.2017 - 09.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Completed accurate inventory records to thwart malicious activities and maintain organized and profitable establishment.
- Responsible for the research of seasonal spirits menu and maintaining rotational Draft beer on site
- Supervised bar operations, ensuring compliance with safety and health regulations.
- Trained and mentored junior bartenders on cocktail preparation and customer service techniques.
Education
AS - Business Administration
J. Sergeant Reynolds Community College
Richmond, VA01.2021
Skills
- Data Analysis
- Pipeline Management
- Leader
- Business Producer
- Sales Process Oriented
- Relationship Builder
- Negotiator / Strategic Thinking
- Active Listener
- Networking
- Growth Mindset
- Resilient
Accomplishments
- Exceeded Total Quality Logistics’ expectations by achieving certain metric-based performance goals and revenue earlier than 95% of my training class
- Achieved Top 5% in companywide program consisting of New Clients and Revenue within 8 weeks handling my book of business
- Promoted to Saturday Group Leader (SGL) after achieving consistent revenue profitability and recognized as the core mentor/leader within my team
- Achieved 120%+ in Warranty Revenue goal within 1st year of retail contractor certification
- 75-80% Warranty Registration with current CE's vs national average of 50%
- Top 3 Warranty Revenue by RSR on SE team
Total Quality Logistics
GAF
Timeline
Retail Sales Representative
GAF
04.2023 - Current
Saturday Group Leader
Total Quality Logistics
11.2019 - 03.2021
Bartender Shift Manager
23rd & Main Kitchen & Taproom
10.2017 - 09.2021
AS - Business Administration
J. Sergeant Reynolds Community College