Justin Pedro

Working at the Greater Newark Conservancy both entailed practice with hands on garden work but also a different perspective into community gardens and sustainable agriculture. This volunteer experience allowed me to experience group work and task completion while understanding the different sociological undertones of community gardens.

• Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
• Welcomed guests on arrival, displaying professional and friendly approach.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Resolved guest complaints and discrepancies in prompt and courteous manner.
• Built relationships with customers to encourage repeat business.
• Greeted customers entering store and responded promptly to customer needs.

During this volunteer opportunity I gained experience in plastic pollutant collection as well as data entry of each plastic type. Along with general litter collection, I also gained experienced working through team coordination and tasks.

During my time at this location I worked closely with staff on the floor to service the front section of the store including sanitation and maintenance. Additionally, when dealing with customers I assisted with customer relations and problem resolution. Most importantly I also assisted with food preparation and production on and behind the sales floor.