Justin Peguero
Oldsmar
Summary
Detail-Oriented Professional experienced in delivering high-quality customer service and managing household logistics. Increased operational efficiency through strong problem-solving and organizational skills. Committed to enhancing academic performance and contributing to team success with effective communication and a proactive approach.
Overview
10
10
years of professional experience
Work History
Student/Family Assistant
Mr. & Mrs. Capellan
2023.03 - Current
- Provide comprehensive one-on-one care for 2 children, creating a safe, nurturing, and stimulating environment
- Provided homework assistance to enhance academic performance and comprehension of material
- Facilitated daily activities to meet family needs, demonstrating effective communication, organization, and flexibility.
- Streamlined household logistics through management of family calendar, vendor appointments, personal errands, and child transportation.
- Provide comprehensive support to busy household
- Managed administrative tasks, including email correspondence and office organization, to support household operations.
Receptionist
Massage Luxe
2022.11 - 2023.03
- Greeted customers and collected payments for services, marketed spa packages, answered phones, maintained reception area, and managed laundry operations.
- Managed front desk operations, ensuring efficient appointment scheduling and client check-in processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of client appointments, cancellations, and follow-ups using scheduling software.
Patient Care Technician
Doc MJ
2022.03 - 2022.07
- Handled phone inquiries, scheduled appointments, screened patients, and processed applications for new and renewal of medical marijuana cards, facilitating timely access to care.
- Assisted in patient care by monitoring vital signs and documenting health updates.
- Collaborated with healthcare team to implement patient treatment plans effectively.
- Educated patients on medication management and wellness strategies to enhance recovery.
Online Shopper
Nordstrom's Inc.
2021.11 - 2022.03
- Processed online orders for in-store customer pickup, ensuring timely and accurate fulfillment.
- Curated personalized shopping experiences to enhance customer satisfaction and loyalty.
- Collaborated with sales teams to drive product knowledge and improve service delivery.
- Streamlined online order processing, ensuring timely fulfillment and accuracy of transactions.
Barista
Starbucks
2018.06 - 2020.07
- Provided customer service by taking orders, preparing food, and managing cash register operations.
- Crafted high-quality beverages following standardized recipes to ensure consistency and customer satisfaction.
- Trained and mentored new baristas on coffee preparation techniques and customer service protocols.
- Streamlined inventory management processes to reduce waste and maintain optimal stock levels.
Associate
Ulta Beauty
2018.02 - 2018.05
- Assisted customers, organized merchandise, and processed transactions to promote efficient store operations.
- Assisted customers with product selection and beauty consultations, enhancing overall shopping experience.
- Maintained inventory accuracy through regular stock checks and replenishment processes.
- Trained new associates on operational procedures and customer service standards to ensure consistency.
Cart Pusher
Walmart
2017.06 - 2017.12
- Collected and organized shopping carts from parking lot to maintain store cleanliness.
- Managed cart retrieval and organization to maintain store cleanliness and accessibility.
- Assisted customers with cart loading and unloading, ensuring positive shopping experiences.
- Collaborated with team members to optimize workflow and enhance operational efficiency.
Panera Bread Associate
Panera Bread
2016.03 - 2017.06
- Processed transactions and assisted customers with inquiries.
- Supervised daily operations to ensure quality service and adherence to company standards.
- Trained and mentored new associates on operational procedures and customer service excellence.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
Education
Associate of Arts -
St. Petersburg College
Clearwater, FL2026-12
High School Equivalency - General Studies
East Lake High School
Tarpon Springs, FL2017-06
Skills
- Expert in customer service experience
- Educational support
- Scheduling coordination
- Teamwork and collaboration
- Appointment scheduling
- Scheduling appointments
- Office software proficiency
- Multi-line phone system
- Office equipment management
- Organizational skills
- Time management
- Attention to detail
- Multitasking
- Task prioritization
- Task juggling
- Resource allocation
- Teamwork and collaboration
- Problem-solving
- Critical thinking
- Good decision making
- Adaptability and flexibility
- Verbal and written communication
- Interpersonal communication
- Relationship-building
- Excellent communication
- Adaptability
- Prioritization skills
- Prioritization skills
- Adaptability
Languages
Spanish, Bilingual or Proficient (C2)
Timeline
Student/Family Assistant
Mr. & Mrs. Capellan
2023.03 - Current
Receptionist
Massage Luxe
2022.11 - 2023.03
Patient Care Technician
Doc MJ
2022.03 - 2022.07
Online Shopper
Nordstrom's Inc.
2021.11 - 2022.03
Barista
Starbucks
2018.06 - 2020.07
Associate
Ulta Beauty
2018.02 - 2018.05
Cart Pusher
Walmart
2017.06 - 2017.12
Panera Bread Associate
Panera Bread
2016.03 - 2017.06
High School Equivalency - General Studies
East Lake High School
Associate of Arts -
St. Petersburg College