Justin Pettway
Charlotte,NC
Summary
Highly accomplished and "well-rounded" leader with over 20 years of experience managing complex corporate programs, financial structures, and strategic initiatives within Fortune 500 financial institutions. Expert in Program and Project Oversight, with a proven track record of managing multi-million dollar budgets, navigating rigorous regulatory environments (LIBOR, BASEL II), and leading large-scale technology transitions. Adept at bridging the gap between Business and Technology teams using Agile, Waterfall, and hybrid methodologies. Recognized for a value-driven approach that anticipates customer needs and consistently delivers above-average results in high-pressure environments.
Overview
36
36
years of professional experience
Work History
Program Management Lead
Wells Fargo
Charlotte
06.2015 - Current
- Spearheaded various successful Program Management/Project Management roles:
- Program Manager for Personal Video Collaboration (PVC) Program
- Successfully delivered Skype for Business Bundle Program
- Successfully supported delivery and closure of Tech Risk Remediation Program (TRRP)
- Successfully delivered and closed Embedded IT projects in support of Regulatory initiatives
- Successfully delivered and closed LIBOR Regulatory Program deliverables
- Assisted in Waterfall to Agile methodology transition for assigned project teams
- CTS Unified Communications Steering Committee Facilitator
- Lead Project Sizings and Cost Benefit Analysis.
- Facilitate and Support Business Case creation
- Support regulatory exams and audits related to transaction and regulatory reporting, including preparation, coordination, and response activities
- Facilitator for Business and Technology Teams Engagements
- Communicate the pipeline of engagements, issues, and any related requirements to ensure that internal and external timelines are met
- Active relationship manager role in forging team synergy between Tech and Business teams
- Manage Project Budgets and Change Control
- Review and Assess Program/Project Risks and Mitigation Plans
- Embed and manage program Issues and Risks with as lead priority
- Implemented TPM Project Methodology with 100% compliance
- Mentored other PMs in learning Wells Fargo environment and assisted in maximizing productivity
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Sr. Project Manager (Consultant)
Wells Fargo
Charlotte
10.2013 - 06.2015
- Provide Program and Project Management Leadership for Unified Communications:
- Lync POC Program
- Routinely communicate with Senior Executives in managing stakeholder expectations
- Facilitate Unified Communications Steering Committee
- Lead Project Sizings and Cost Benefit Analysis.
- Facilitator for Business and Technology Teams Engagements
- Lead Work Breakdown Structure efforts for Project Planning
- Manage Project Budgets and Change Control
- Review and Assess Program/Project Risks and Mitigation Plans
- Mentored other PMs in helping them to maximize their potential
- Implemented TPM Project Methodology with 100% compliance
- Led cross-functional teams to deliver complex projects on time and within budget.
- Developed project plans, identifying resources, timelines, and milestones.
- Implemented risk management strategies to mitigate potential project delays.
- Facilitated stakeholder meetings to align project goals and expectations.
Sr. Project Leader (Consultant)
Bank of America
Charlotte
06.2012 - 10.2013
- Provide Project Management Leadership for Large Scale Credit Card Division Projects including:
- Data Repository Upgrade Project
- Application Remediation Projects
- Leverage excellent written and verbal communication skills to manage stakeholder expectations
- Lead Project Sizings and Cost Benefit Analysis.
- Facilitator for Business and Technology Teams Engagements
- Lead Work Breakdown Structure efforts for Project Planning
- Manage Project Budgets and Change Control
- Review and Assess Program/Project Risks and Mitigation Plans
- Partner with Line of Business to develop and execute technology transition plans
- Led cross-functional teams to deliver complex projects on time and within budget.
- Implemented process improvements that enhanced operational efficiency and reduced costs.
- Directed project planning, execution, and monitoring to achieve strategic objectives.
- Mentored junior project leaders, fostering professional development and team cohesion.
Sr. Project Manager (Consultant)
ALLY BANK
Charlotte
03.2011 - 03.2012
- Responsible for leading various Retail Management BASEL Division Projects including:
- BASEL II AML project
- Data Warehouse Remediation Projects
- Application Integration Project
- Provide Business Case Consultation for Project Initiations.
- Lead Project Sizings and Cost Benefit Analysis.
- Coordinate and manage the Retail Basel Program’s interdependent project schedules and work products.
- Successfully conduct Program/Project Gap Assessments in minimizing potential Portfolio Failure Points.
- Serve as Mentor for the Retail Basel Division’s Project Managers and Business Analysts
- Deliver Global General Ledger Future State Process for international countries global general ledger reconciliation process.
- Support various project teams in creating projects’ Critical Success Factors.
- Lead Project Strategy Development meetings and guide teams to reach established milestones.
- Facilitate Stakeholder and Customer Issues Sessions to negotiate win-win solutions.
- Manage Vendor support and serve as Project IT Liaison for Business Partners.
- Facilitated stakeholder meetings to align project goals and expectations.
- Implemented risk management strategies to mitigate potential project delays.
- Developed project plans, identifying resources, timelines, and milestones.
- Led cross-functional teams to deliver complex projects on time and within budget.
Sr. Project Manager (Contractor)
WELLS FARGO/WACHOVIA
Charlotte
10.2010 - 03.2011
- Led Wholesale Division various Programs and Projects.
- Created/Supported Business Case creation.
- Created/Supported Statement of Work creation.
- Managed and Controlled WBS and Phase Gates for SDLC Phases.
- Coordinated and Facilitated Project Stakeholder meetings.
- Served as Change Manager in initiating and authorizing Program/Project Change Requests.
- Conducted Program and Project Risk Assessments.
- Proactively managed and mitigated all program/project risks and issues.
- Supported Project Auditors as requested.
- Successfully created and managed Program/Project Financials and Budgets.
- Engaged Information Security Officers to ensure project is enterprise security compliant.
- Conducted Project Readiness Reviews for implementation authorization.
- Implemented effective Project process improvement to maximize efficiency.
- Led cross-functional teams to execute complex project deliverables within established timelines.
- Developed and implemented project management methodologies to enhance operational efficiency.
- Mentored junior project managers, fostering professional growth and enhancing team performance.
- Collaborated with stakeholders to define project scope, objectives, and success criteria.
Project Manager II (Contractor)
Project Manager II (Contractor)
Charlotte
06.2008 - 02.2009
- Led various PMC Programs/Projects.
- Created/Supported Business Case creation.
- Created/Supported Statement of Work creation.
- Managed and Controlled WBS and Phase Gates for Software Development Life Cycle (SDLC) Phases.
- Coordinated and Facilitated Project Stakeholder meetings.
- Prepared and distributed Program/Project status updates.
- Effectively managed and coached PM I resources allocated as project resources.
- Successfully created and managed Project Financials and Budgets.
- Implemented effective Project process improvement to maximize efficiency.
- Led cross-functional teams to deliver projects within scope and timeline.
- Developed project plans and schedules to ensure efficient resource allocation.
- Coordinated stakeholder communications to align project objectives and expectations.
- Implemented risk management strategies to mitigate potential project delays.
Program Management Consultant (Contractor)
LPL FINANCIAL
Charlotte, NC
12.2007 - 04.2008
- Successfully led four major Financial Institution Broker/Dealer conversions.
- Led collaborative efforts with cross functional teams in providing conversion activities coordination.
- Conducted Project Discovery Sessions to identify key Risks and Issues.
- Coordinated and communicated changes in project plans, status, timelines, and issues to all pertinent project stakeholders.
- Developed and modified individual project and work plans; supported plans with underlying project details including timelines, tasks, resourcing, and costing.
- Determined process improvement tollgates/exit points.
- Prepared and distributed Project/Program Status updates.
- Worked with key stakeholders to comprehend business requirements and expectations in establishing appropriate project scope.
Project Office Manager – Asset Management Division
TIAA-CREF
Charlotte, NC
08.2005 - 05.2007
- Managed annual (+$30mil) budgeting and forecasting process for Asset Management PMO.
- Managed monthly Financial and Resource Utilization and analysis.
- Coordinated Monthly Balance Scorecard Report.
- Overseer of Asset Management Operational and SLA metrics.
- Project Portfolio coordinator for annual project approval process.
- Coordinated Corporate PMO project management initiatives for Asset Management team.
- Represented Asset Management team in Change Control Review process.
- Managed Asset Management Division's Resource Vendors relationships.
- Provided Management coverage when Directors were out of office.
- Managed Waterfall model approach for SDLC phases.
- Created Integrated New Hire process for Asset Management team.
Program Office Business Partner
WACHOVIA/FIRST UNION
Charlotte, NC
05.2002 - 08.2005
- Project Manager for developing project tools, methodologies, and systems for Technology Services Program office.
- Conducted Project Initiation meetings with emphasis of adhering to Project Management and Change Management procedures.
- Identified, defined, and sought solutions to project's Risks, Issues, and Sensitivities.
- Acting liaison between Technology Services Program Office, Program/Project Managers, and Financial Managers.
- Coordinated and reported to Enterprise Project Office (EPO) the performance of all Technology Services Merger/Non-Merger projects status on monthly basis via ITIMs database.
- Coordinated annual $500+ million Technology Services Projects Capital Budget approval process.
- Developed and maintained Leadership Team monthly financial reporting for Technology Services Divisions.
- Reviewed and communicated project interdependencies across Business units.
- Established and conducted monthly financial/status performance review meeting with all Technology Services Merger/Non-Merger projects with Technology Services CFO, EPO, and all other stakeholders.
- Facilitated Expectation meetings with Leadership Team and Project Managers.
- Coordinated and Managed TS Program Office financial reporting, budgeting, forecasting, due diligence and all other financial planning activities.
- Created and maintained TS Program Office project financial databases, models, and systems.
- Teamed with Enterprise Project Office Review Board in providing continuous Program/Project submission and tracking improvement.
- Collaborated with peers and management in business and technical areas concerning Project Tracking and Financial Reporting.
Senior Performance Management Analyst
Senior Performance Management Analyst
Charlotte, NC
05.2000 - 05.2002
- Represented Core Leadership in interactions with Sites, A&O Finance, Vendors, and other partners.
- Led and participated on Performance Management project teams.
- Managed and executed annual benchmark studies.
- Conducted training sessions with all site managers regarding Performance Reporting revisions.
- Acted as gate-keeper for all Cash Management metrics.
- Produced monthly performance reports (Quality, Productivity, & Financial) for all Cash Management processes, provided high level analysis and validated key metrics reported ensuring data integrity of source information.
- Developed new reports to support management of the business.
- Identified sites with declining performances and investigate causes.
- Supported Core Process Leaders in setting and maintaining annual budgets and partnered with Site Managers in complying with annual budgets.
- Negotiated and managed Cash Management Customer/Supplier Agreements.
Regional Order Acceptance Manager
CLARKE AMERICAN CORPORATION
Charlotte, NC
05.1996 - 02.2000
- Directly managed regional team of 3 Leads and 50 Associates.
- Contrived and implemented production procedures that increased department efficiency by 30% in 2 years.
- Decreased turnover from 22% to 8% through coordination of New Hire Orientation and Training program.
- Compiled, analyzed and controlled cost center measures for Order Acceptance department.
- Successfully loaded $50 million KeyCorp Bank account with seamless Order Acceptance transition.
- Successfully loaded $35 million BB&T Bank account with seamless Order Acceptance transition.
- Negotiated all Customer/Supplier Agreement contracts for internal and external customers/vendors.
- Served as Acting Facilitator for Local Steering Board Committee, Total Quality Management Trainer for regional plants and Ad hoc member to corporate Malcolm Baldridge Award Application team.
Quality Assurance Supervisor
CLARKE AMERICAN CORPORATION
Charlotte, NC
08.1990 - 05.1996
- Activated Quality Techniques which resulted in .5% rejected orders.
- Embedded Total Quality Management practices for all plant employees.
- Compiled daily Quality performance reports for all departments.
- Audited Quality Assurance procedures and reports weekly.
- Coordinated site Laser Technology Printing training which resulted in $12 million annual cost savings.
- Conducted Quality Assurance seminars for southeastern region.
- Served as Team Leader for Quality Project Improvement teams.
- Managed Vendor/Supplier relationships regarding all components in check printing production.
- Constructed and implemented film material reduction project that resulted in $300,000 annual savings.
- Supervised Material Variance Cost Reduction initiatives.
- Performed Disaster Recovery Testing for AS400 mainframe.
- Trained all plant employees on mainframe functionality.
- Back-loaded mainframe server updates on a weekly basis.
- Fulfilled role as back-up Production supervisor.
Education
MBA - Marketing
Strayer University
Charlotte, NC06.2007
Bachelor of Science - Accounting
University of Alabama At Birmingham
Birmingham, AL06.1996
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
Timeline
Program Management Lead
Wells Fargo
06.2015 - Current
Sr. Project Manager (Consultant)
Wells Fargo
10.2013 - 06.2015
Sr. Project Leader (Consultant)
Bank of America
06.2012 - 10.2013
Sr. Project Manager (Consultant)
ALLY BANK
03.2011 - 03.2012
Sr. Project Manager (Contractor)
WELLS FARGO/WACHOVIA
10.2010 - 03.2011
Project Manager II (Contractor)
Project Manager II (Contractor)
06.2008 - 02.2009
Program Management Consultant (Contractor)
LPL FINANCIAL
12.2007 - 04.2008
Project Office Manager – Asset Management Division
TIAA-CREF
08.2005 - 05.2007
Program Office Business Partner
WACHOVIA/FIRST UNION
05.2002 - 08.2005
Senior Performance Management Analyst
Senior Performance Management Analyst
05.2000 - 05.2002
Regional Order Acceptance Manager
CLARKE AMERICAN CORPORATION
05.1996 - 02.2000
Quality Assurance Supervisor
CLARKE AMERICAN CORPORATION
08.1990 - 05.1996
MBA - Marketing
Strayer University
Bachelor of Science - Accounting
University of Alabama At Birmingham