Justin Pfeifer
Sam's Club
Edmond,OK
14
years of professional experience
Experienced club operations leader with a strong background in staff training, team motivation, customer service leadership, and revenue generation. Skilled in improving workflow, maintaining standards, and supporting strong member experiences.
Work History
Assistant Manager
2 Years 10 Months- Supervised club operations, ensuring consistent service, safety, and merchandising standards.
- Coordinated associate schedules and daily task execution to maintain workflow coverage.
- Trained team members on membership service, inventory processes, and operational procedures.
- Monitored floor conditions and resolved member concerns with prompt, professional support.
- Improved backroom organization and replenishment routines to support product availability.
- Enforced safety protocols and compliance standards across sales floor and operations areas.
Club General Manager
4 Years 1 Month- Directed club operations, aligning merchandising, inventory, and member service standards with business objectives.
- Trained and coached associates to improve readiness, accountability, and daily execution across departments.
- Monitored sales floor conditions, resolving issues affecting member experience, safety, and operational flow.
- Coordinated staffing schedules and workload priorities to maintain coverage during peak club traffic.
- Reviewed inventory accuracy, shrink trends, and replenishment needs to support product availability.
- Partnered with department leaders to execute promotional sets, seasonal resets, and feature presentations.
- Evaluated performance results and implemented process improvements to strengthen productivity and service consistency.
- Enforced compliance with company policies, safety procedures, and audit requirements throughout club operations.
- Achieved higher employee retention rates by establishing comprehensive training programs that fostered professional development.
- Increased club revenue by devising effective marketing strategies and promoting club events and offerings.
Assistant Club Manager
1 Year 5 Months- Coached frontline teams on member engagement, process adherence, and service expectations.
- Coordinated associate scheduling, task assignments, and coverage to support daily club performance.
- Directed club operations to maintain smooth member service, inventory accuracy, and sales floor readiness.
- Monitored merchandising standards, replenishment activity, and product presentation across high-volume departments.
- Reviewed inventory conditions and resolved discrepancies to support accurate stock availability.
- Partnered with department leaders to improve workflow efficiency and operational consistency.
- Enforced safety, compliance, and loss prevention procedures throughout club operations.
- Supported leadership decisions using staffing observations, service trends, and operational priorities.
Assistant Manager
5 Years 11 Months- Supervised day-to-day operations to meet performance, quality and service expectations.
- Reviewed performance issues and coached associates to strengthen accountability and service quality.
- Collaborated with management to implement process improvements and labor efficiency.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
High School Diploma
- Honor Roll 2007
Skills
Staff development
Membership expansion
Team engagement
Membership growth
Promotions management
Inventory management
Staff training
Coaching and mentoring
Promotion execution
Coaching initiatives
Team building
Timeline
Assistant Manager
Sam's Club
04.2023 - 02.2026Read More
Club General Manager
Sam's Club
02.2019 - 03.2023Read More
Assistant Club Manager
Sam's Club
09.2017 - 02.2019Read More
Assistant Manager
Sam's Club
09.2011 - 08.2017Read More
Deer Creek High School
High School Diploma
Read More