
Customer-oriented Café Manager with 3 years of experience in fast-paced environments. Skilled in managing daily operations, cash handling, POS systems, and beverage preparation. Demonstrates strong communication and reliability while enhancing customer experiences.
• Oversaw daily café operations, delivering friendly, professional service to enhance customer experience. • Prepared coffee, beverages, and food items efficiently while maintaining consistent quality and presentation. • Operated the cash register and POS system, processed cash and card transactions, and maintained accurate order totals. • Coordinated customer orders and deliveries, ensuring timely preparation and accurate fulfillment of products. • Supported inventory management by monitoring supplies, restocking products, and communicating inventory needs. • Assisted with opening and closing procedures, including cleaning, organization, cash handling, and preparation for the next shift. • Trained and supported team members on customer service, café procedures, cleanliness, and efficient workflow. • Addressed customer questions and concerns with professionalism, fostering a positive and welcoming atmosphere. • Balanced multiple responsibilities during busy periods while maintaining accuracy, speed, and attention to detail