Justin Pliskaner
Malden,MA
Summary
To obtain a position in the field of Engineering that would challenge and reward a hardworking and dedicated individual with strong technical abilities and people skills.
Works well in both a team environment and as an individual; Excels in a fast paced environment with little guidance or training; Vast knowledge of electronics, computer hardware, software applications and tools, PC repair and troubleshooting; Exceptional with lab work and hands on learning; Eye for detail; Takes initiative.
Overview
20
20
years of professional experience
Work History
Senior QA Engineer
Bae Systems Inc.
Nashua, NH
09.2022 - Current
- Responsible for maintaining the RFID system throughout the campuses across the company. This included ensuring that all servers were healthy and running efficiently to support the required infrastructure.
- Evaluating various sites for their efficiency of tracking assets which included the fine tuning of equipment as needed.
- Ensuring that assets were properly tracked when moving from one location to another. This involved tracking assets in and out of calibration.
- Ensuring that assets were properly tracked when moving from one location to another. This involved tracking assets in and out of calibration.
- Collaborated with Boeing on a regular basis to to ensure that we were working efficiently as possible, which included implementing any and all enhancement that would further improve our efficiency.
- Responsible for onboarding, training, shaping and working with new interns.
- Support user groups and RFID help tickets.
- Built up Graylogs to monitor error messages to help fix issues in more of a timely and efficient manner.
- Responsible for debugging, troubleshooting, and diagnosing issues that RFID users are experiencing.
- Support BAE ES IT's efforts for system updates and outages.
Senior Unified Communications Collaboration Engineer
EATON VANCE
Boston, MA
05.2019 - 10.2020
- Responsible for supporting and maintaining 30+ video conference rooms on a daily basis
- Products included Poly Group Series 500/700, Poly Touch Control, Poly Trio, Poly Real Presence Resource Manager, Crestron Panels/controllers, Skype for Business
- Supported interoperability with Microsoft Teams, Zoom and Blue Jeans
- Triaged customer trouble tickets.
Product Support Engineer III / Tier 4 Escalations Staff Engineer
POLYCOM INC.
Andover, MA
06.2007 - 07.2018
- Responsible for supporting the following products on a Tier 3/Tier 4 level: Telepresence (RPX, OTX, TPX, ATX, RPIS, Flex) Group Series, HDX, Real Presence Desktop
- Polycom Touch Control and IP 7000
- Products included integration with Crestron Panels/controllers and Skype for business via products such as CX8000 further strengthening Microsoft Unified Collaboration
- Supporting the above products also includes managing customer issues from the time of escalation until the resolution date
- In many instances this requires in depth analysis in both video and networking systems
- These protocols include all video/audio/content/FECC standards
- Participate in professional service projects as lead video escalations engineer to provide enterprise customers with video optimization recommendations
- This includes assessments of customer network and video environment to understand and/or make necessary changes to optimize their communication and video experience
- Actively participate in engineering core team meetings that help decide the road map of all current and future products
- Conduct training sessions for both in house employees and third party vendors
- Work directly with the engineering design team to improve custom Telepresence products to better suit the needs of the company's enterprise customer base.
SQA Engineer II
POLYCOM INC.
Andover, MA
07.2004 - 06.2007
- Responsible for developing software test plans, implementing integration testing, system testing and final regression, writing bugs, verifying bugs, working directly with development and conducting testing on Polycom video conferencing products
- Perform various methods of testing including, automation, validation, installation, functional, load, stress and performance testing
- This testing resulted in finding 69 stop ship issues and 1072 critical issues
- These are in addition to the numerous less critical bugs found
- Perform system and integration testing in a production QA test environment involving SIP, H.323 and ISDN based products
- Testing environments include various combinations of the following components: Linksys, Netgear, D-Link and Microsoft Routers, RMX/MGC bridges, Polycom PathNavigator, Cisco and Radvision Gatekeepers, MGC and Radvision Gateways, Microsoft LCS and Nortel MCS SIP Servers, Cisco VPN, Cisco PIX, Polycom ViaVideo/PVX/ViaVideo Live/HDX/VSX/FX/iPower
- Define, develop, review, execute and maintain testing documentation, adhering to defined quality practices
- Details include being solely responsible for the development of test cases on five major product releases
- This accounts for a yearly average of 700 new test cases
- Collaborate with engineering managers, developers, technical writers, product managers, quality assurance engineers and other technical peers to perform quality assurance on new and existing products
- Cross communication with other Polycom divisions played a key role in the success of new and existing products
- Divisions included: Software Development, Hardware Development, Support, Escalations, IT and peer SQA groups
- Cross-site collaboration with existing Polycom centers and third-party partnerships include locations such as France, Israel and Texas
- Traveling overseas as a sole representative of Polycom in an included supporting role in one of many partnership products that were worked on
- Solely responsible for maintaining the on-site lab network
- Responsibilities include routing and maintaining new and existing Ethernet and ISDN connections for other testers and providing senior network engineers documentation and diagrams on lab infrastructure
- Responsible for maintaining on-site test PC ghost images which included support of up to 13 different languages on Windows 2000, XP and Vista Operating systems.
Education
Bachelors of Science in Electrical Engineering -
Merrimack College
05.2005
Skills
- Communication Protocols (H323, SIP and ISDN)
- Video Protocols (H261, H263, H264)
- Content Protocols (PPCIP, PC and H239)
- Call setup and signaling (H225 and H245)
- Windows 31/95/98/ME/2000/NT/XP/Vista/7/2010/Server 2003/2008
- Microsoft (Office, LCS, OCS and Lync)
- Tools (Wireshark, Teraterm, Crestron Toolbox, Putty, Polycom Proprietary Log Viewers)
- Zebra and ACCELIOT RFID technologies
- Works well in both a team environment and as an individual
- Excels in a fast-paced environment with little guidance or training
- Vast knowledge of electronics, computer hardware, software applications and tools, PC repair and troubleshooting
- Exceptional with lab work and hands-on learning
- Eye for detail
- Takes initiative
Timeline
Senior QA Engineer
Bae Systems Inc.
09.2022 - Current
Senior Unified Communications Collaboration Engineer
EATON VANCE
05.2019 - 10.2020
Product Support Engineer III / Tier 4 Escalations Staff Engineer
POLYCOM INC.
06.2007 - 07.2018
SQA Engineer II
POLYCOM INC.
07.2004 - 06.2007
Bachelors of Science in Electrical Engineering -
Merrimack College