Summary
Overview
Work History
Skills
Certification
Websites
Accomplishments
Timeline
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Mike Buscema

Kearneysville,WV

Summary

Dynamic technology professional with over 20 years of diverse experience in professional services, research and development, project management, team management, and quality assurance within global services environments. Proven track record in driving new product development and executing beta deployments while leveraging exceptional communication skills to foster strong customer relationships. Expertise in troubleshooting and diagnosing complex enterprise video collaboration challenges, ensuring seamless operational performance. Committed to delivering innovative solutions that enhance user experience and drive business success.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Sr. Sales Solutions Engineer

Amwell
2025 - Current
  • Deliver product demos to current and potential clients, showcasing features and benefits.
  • Respond to technical questions from the sales team to aid the sales process.
  • Provide technical guidance on customer RFPs to ensure alignment with company offerings.

Technical Services Manager

Amwell
2018 - 2025
  • Managed a team of IT professionals, ensuring timely resolution of technical issues and maintaining high customer satisfaction ratings.
  • Developed and led a training and certification program for partners.
  • Championed adherence to industry standards ensuring compliance with relevant regulations.

Sr. Technical Support Engineer / Hardware Engineer

Avizia, Inc.
2013 - 2018
  • Joined at the company's founding, taking on various roles rooted in expertise in client support and product development leadership.
  • Established and implemented comprehensive support processes and procedures.
  • Implemented and managed the support contract system for global partners and clients.
  • Contributed to the development of the entire hardware product line.

Product Development Engineer

Cisco Systems
01.2012 - 01.2013
  • Conceptualized and assisted in the development of an iOS-controlled integrated telepresence and collaboration room system
  • Designed and setup lab environments for QA testing of new features
  • Led regression testing to identify firmware bugs and system limitations

Sr. Technical Support Engineer

TANDBERG, Inc./Cisco Systems
01.2004 - 01.2012
  • Subject matter expert on industry leading Technical Support Team specializing in video collaboration technology.
  • Product expert on integrated education-based and leading-edge telepresence video collaboration systems
  • Resolved more than 1500 customer video issues
  • Established and maintained solid customer and partner relationships

Skills

  • Team Management
  • Product Development
  • Vendor, Partner, and Client Relations
  • Cisco, Polycom, Vidyo Collaboration Endpoints and Infrastructure
  • SIP, H323, ISDN Protocols
  • Cisco/Meraki LAN and WiFi Networks
  • MS Windows, Mac OS, LINUX, DOS Operating Systems
  • Salesforce, Zendesk, NetSuite, Arena Data Management Systems
  • Technical Instruction and Certification
  • Onsite Installation, Assembly, Configuration, Training, and Troubleshooting
  • Employee Training and Development

Certification

  • Quarterly MVP Award, Avizia, Inc., Reston, VA
  • Cisco Achievement Program (CAP) Award, Cisco Systems, Reston, VA
  • TMS Specialization and Technical Associate Certifications, TANDBERG, Reston, VA

Accomplishments

  • Established Support Team from inception
  • Achieved and maintained 98% customer satisfaction rate
  • Showcased iPad-controlled telepresence system at Facebook HQ for proof of concept and beta testing
  • Installed executive collaboration systems at Federal Reserve Bank and John Deere
  • Diagnosed and resolved video and network issues onsite at Tampa Bay Buccaneers HQ

Timeline

Product Development Engineer

Cisco Systems
01.2012 - 01.2013

Sr. Technical Support Engineer

TANDBERG, Inc./Cisco Systems
01.2004 - 01.2012

Sr. Sales Solutions Engineer

Amwell
2025 - Current

Technical Services Manager

Amwell
2018 - 2025

Sr. Technical Support Engineer / Hardware Engineer

Avizia, Inc.
2013 - 2018

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Mike Buscema