Justin Poe
Williamston
Summary
Results-driven operations and account management professional with extensive experience leading teams, optimizing workflows, and supporting customers in fast-paced environments. Skilled in problem-solving, communication, process improvements, and cross-functional coordination.
Overview
15
15
years of professional experience
Work History
Account Manager / Operations Coordinator
Quality Freight Logistics
06.2021 - Current
- Manage customer accounts by identifying needs, delivering tailored solutions, and ensuring smooth service execution.
- Coordinate scheduling, communication, and problem resolution across multiple service partners and teams.
- Build strong client relationships using proactive support and clear communication.
- Negotiate pricing, monitor performance metrics, and contribute to operational improvements.
Team Leader / Operations Supervisor
Spartan Motors
04.2015 - 06.2021
- Oversaw daily warehouse and production operations while maintaining accuracy, safety, and efficiency.
- Trained and led team members to meet productivity and quality standards.
- Managed inventory flow, parts distribution, and interdepartmental coordination.
- Implemented workflow improvements to reduce delays and enhance organization.
Warehouse Associate / Material Handler
Double J Services / Capstone Logistics
01.2011 - 04.2015
- Performed loading, unloading, sorting, and verification of freight in a fast-paced warehouse environment.
- Ensured accuracy and damage inspection while maintaining required speed and quality.
- Supported team operations and adapted to shifting workload priorities.
Education
High School Diploma - undefined
Dansville High School
General Associate Degree - undefined
Lansing Community College
01.2012
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Customer satisfaction
- Relationship building
- Strategic planning
- Customer relationships
- Client relationship building
- Compliance requirements
Timeline
Account Manager / Operations Coordinator
Quality Freight Logistics
06.2021 - Current
Team Leader / Operations Supervisor
Spartan Motors
04.2015 - 06.2021
Warehouse Associate / Material Handler
Double J Services / Capstone Logistics
01.2011 - 04.2015
High School Diploma - undefined
Dansville High School
General Associate Degree - undefined
Lansing Community College