Justin Poquette
Sales Manager
Lenexa,KS
Summary
Accomplished sales leader with a proven track record, enhancing workplace culture and exceeding sales targets. Expert in leadership coaching and sales strategy development, demonstrated by spearheading successful training programs and leading teams to achieve top sales honors. Proficient in strategic communication and analytical problem-solving, driving consistent performance improvement across all levels.
Overview
6
6
years of professional experience
Work History
Manager / SMB Inside Sales
T-Mobile
Overland Park, KS
04.2023 - Current
- Coordinate the entire process of recruiting, interviewing, and onboarding staff.
- Manage a team of 10 sales representatives to consistently exceed monthly sales metrics.
- Identify, develop, implement, measure, and adjust coaching strategies for inside sales representatives.
- Facilitate customized feedback discussions addressing work tasks, quota milestones, training completion, and career ambitions.
- Teach consultants proper sales techniques and skills, including soft skills, assumptive selling, tie-downs, positioning the solution, and effectively presenting offers.
Manager / Telesales
T-Mobile
Overland Park, KS
10.2020 - 03.2023
- Developed and motivated team members to achieve and exceed company goals.
- Identified, developed, implemented, measured, and adjusted all coaching and strategy for all mobile experts.
- Coordinate and execute comprehensive Salesforce Integration for Overland Park.
- Assessed multiple platforms in the ASAPP Pilot to measure efficiency in interactions.
- Designed, supervised, and directed incentive programs for over 200 employees.
- Managed escalations with effective solutions.
Mobile Expert
T-Mobile
Overland Park, KS
06.2020 - 10.2020
- Consistently offered best-in-class experiences to all customers.
- Identified customer needs and provided tailored solutions to meet their requirements.
- Generated new sales opportunities by upselling and cross selling additional products and services.
- Consistently surpassed sales quota targets across all metrics including total activations, accessory revenue, value-added services, and net-promoter score.
Telesales Lead
Sprint
Overland Park, KS
08.2019 - 06.2020
- Facilitated workshops to boost senior consultants' sales effectiveness and key metrics.
- Educate team on assumptive selling, tie-downs, and solution positioning.
- Ensured effective onboarding through structured training.
- Assessed feedback from agents, delivered coaching sessions, and recorded results.
- Resolved escalated issues and handled supervisor interactions.
- Functioned as interim supervisor.
Telesales Consultant
Sprint
Overland Park, KS
07.2018 - 08.2019
- Consistently surpassed sales quota targets across all metrics including total activations, accessory revenue, value-added services, and net-promoter score.
- Generated leads through cold-calling, email campaigns, and social media outreach.
- Cross-sold additional products and services to purchasing customers.
- Built relationships with customers by providing personalized service and support.
Skills
- Leadership Coaching
- Workplace Culture Enhancement
- Effective Strategic Communication
- Performance Improvement Strategies
- Team-Oriented Approach
- Sales Strategy Development
- Analytical Problem Solving
Accomplishments
- Peak Nominee 2024 / T-Mobile
- Top Sales Manager Award (November 2024) / T-Mobile
- Top Sales Manager Award (May 2024) / T-Mobile
- Peak Nominee 2023 / T-Mobile
- Winners Circle Recipient / T-Mobile 2023
- Peak Nominee 2022 / T-Mobile
- Most Dependable Coach Award / T-Mobile 2022
- Winners Circle Recipient / T-Mobile 2022
- Achiever's Club Winner (Top 10% Sales Award) / Sprint 2019
- Top Shark Award (First Place Sales Award) / Sprint 2019
- Achiever's Club Winner (Top 10% Sales Award) / Sprint 2018
References
References available upon request.
Timeline
Manager / SMB Inside Sales
T-Mobile
04.2023 - Current
Manager / Telesales
T-Mobile
10.2020 - 03.2023
Mobile Expert
T-Mobile
06.2020 - 10.2020
Telesales Lead
Sprint
08.2019 - 06.2020
Telesales Consultant
Sprint
07.2018 - 08.2019