Justin Powell
Owings Mills,MD
Summary
Customer service professional with extensive experience at Motor Vehicle Administration, specializing in issue resolution and product knowledge. Demonstrated success in enhancing customer satisfaction through effective communication and conflict management. Proficient in data entry and payment processing, consistently delivering accurate results while ensuring a positive client experience.
Overview
12
12
years of professional experience
Work History
Customer Service Agent
Motor Vehicle Administration (MVA)
Essex , Maryland
04.2024 - 04.2025
- Delivered prompt, friendly service for routine inquiries and service complaints.
- Maintained high customer satisfaction through accurate, helpful responses.
- Regularly attended training sessions to stay updated on products and services.
- Created detailed reports of customer interactions for management review.
- Presented valuable product information to assist customers in decision-making.
- Collected deposits or payments.
Facility & Maintenance Auditor
MTM Transportation
02.2022 - 04.2024
- Managed physical condition of facilities, ensuring safe and functional environments through resource allocation.
- Communicated with general managers and facility teams to coordinate repairs and projects.
- Directed vendors and service providers to maintain efficient, non-disruptive operations.
- Served as primary contact for internal and external customers requiring support or information.
Paratransit Driver
First Transit
08.2020 - 02.2022
- Obey traffic laws and follow established traffic and transportation procedures
- Maintain records, such as vehicle logs, records of cargo, or billing statements, in accordance with regulations
- Read maps and follow written or verbal geographic directions
- Provide customer service to customers and handle all belongings and luggage
- Coordinate with supervisor efficient routes to destinations
Office Assistant/Receptionist
Helping Up Mission
03.2017 - 08.2020
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Answer telephones, direct calls, and take messages
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Compile, copy, sort, and file records of office activities, business transactions, and other activities
- Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters
- Complete work schedules, manage calendars, and arrange appointments
- Troubleshoot problems involving office equipment, such as computer hardware and software
- Train other staff members to perform work activities, such as using computer applications.
Driver
Expedite Courier Group
09.2018 - 12.2018
- Obey traffic laws and follow established traffic and transportation procedures
- Maintain records, such as vehicle logs, records of cargo, or billing statements, in accordance with regulations
- Read maps and follow written or verbal geographic directions
- Provide customer service to customers and handle all belongings and luggage
- Coordinate with supervisor efficient routes to destinations
- Money
Back Line Coordinator & Driver
Potbelly Sandwich Shop
03.2013 - 02.2017
- Maintain sanitation, health, and safety standards in work areas
- Verify that prepared food meets requirements for quality and quantity
- Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold
- Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions
- Take food and drink orders and receive payment from customers
- Order and take delivery of supplies
- Schedule activities and equipment use with managers, using information about daily menus to help coordinate cooking times.
Education
No Degree - Information Technology
Community College of Baltimore County
Owings Mills, MD07.2023
High School Diploma -
New Town High School
Owings Mills, MD06.2006
Skills
- Help desk and technical support
- Computer hardware and software troubleshooting
- Operating systems expertise
- Microsoft Windows proficiency
- Conflict management strategies
- VPN configuration and management
- Safety measures implementation
- Quality assurance inspections
- Data entry and payment processing
- Customer service and issue resolution
- Product knowledge and communication skills
Timeline
Customer Service Agent
Motor Vehicle Administration (MVA)
04.2024 - 04.2025
Facility & Maintenance Auditor
MTM Transportation
02.2022 - 04.2024
Paratransit Driver
First Transit
08.2020 - 02.2022
Driver
Expedite Courier Group
09.2018 - 12.2018
Office Assistant/Receptionist
Helping Up Mission
03.2017 - 08.2020
Back Line Coordinator & Driver
Potbelly Sandwich Shop
03.2013 - 02.2017
No Degree - Information Technology
Community College of Baltimore County
High School Diploma -
New Town High School
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