RoShawn Mulgrave
Margate,USA
Summary
Dedicated security professional with over three years of experience in access control, premises protection, and situational awareness, combined with three years of technical expertise. Proficient in operating security systems, surveillance cameras, and advanced technologies. Able to adapt quickly to new tools, monitor live feeds, and ensure comprehensive safety and operational integrity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Fusion CX
Boca Raton, FL
11.2024 - Current
- I was a customer service representative for FirstNet, which serves first responders who are with AT&T. I helped them purchase devices, create business accounts, add business lines, review and adjust bills, cancel plans, and add additional lines for personal accounts. Plus, I ensured that all individuals were properly verified to confirm their eligibility as first responders.
Security
Coop Promotions
04.2021 - 01.2026
- My main duty was to secure the premises by conducting thorough pat-downs of everyone entering or leaving the establishment. I also ensured no weapons or prohibited items were brought in, monitored all guests and event attendees, and when needed, I stood guard by high-profile or top-tier clients, ensuring their safety as well.
Security
AuxeKord LLC
01.2021 - 08.2024
- As the role of Security I was responsible for securing the premises of the studio, making sure all artists and producers signed in, and protecting against any leaks of content. I also monitored the surveillance system, ensuring only authorized individuals had access, and kept a close eye on all activity to ensure safety and privacy.
Security
Guapos
Margate, FL
01.2023 - 01.2024
- I was responsible for securing the premises by conducting thorough pat-downs of all individuals entering or leaving, managing any confrontations inside or outside, performing hourly check-ins on the property, and ensuring a safe environment with no incidents of violence or disruption by the end of each shift.
Debt Consolidation Agent
Help Finance Group
Pompano Beach, FL
05.2022 - 01.2024
- My responsibility was to help clients reduce and clean their debt, rebuild their credit, and create step-by-step plans to assist them into becoming debt-free—whether in three to five years or in two years or less. I also ensured they made on-time payments, reviewed their finances regularly, and confirmed they had enough income to stay on track with the plan.
Computer Operator
GMS Connect
Pompano Beach, FL
08.2021 - 04.2022
- In that role, I was scheduling appointments for patients, coordinating their visits, verifying details, and ensuring they met with nurse practitioners at the right time.
Front Desk Associate
48 Avenue
06.2019 - 07.2021
- I ran the front desk of a hotel, answering phones, managing deliveries, and granting access to both visitors and property owners. I also helped secure the premises by monitoring the surveillance cameras, conducting walk-arounds to show presence, and ensuring all mail was organized by name and size for easy distribution.
Education
High School Diploma -
Nova High School
Davie, FL06-2019
Skills
- Organizational Skills
- Technical Support
- Inventory Management
- Sales
- Communication Skills
- Security
- Basic Math
- Customer Service
- Computer Skills
- Retail Sales
- Phone Etiquette
- Warehouse Experience
- Analysis Skills
- Front Desk
Certification
Class D Security License
Driver License
Timeline
Customer Service Agent
Fusion CX
11.2024 - Current
Security
Guapos
01.2023 - 01.2024
Debt Consolidation Agent
Help Finance Group
05.2022 - 01.2024
Computer Operator
GMS Connect
08.2021 - 04.2022
Security
Coop Promotions
04.2021 - 01.2026
Security
AuxeKord LLC
01.2021 - 08.2024
Front Desk Associate
48 Avenue
06.2019 - 07.2021
High School Diploma -
Nova High School