Justin Quainton
Eaton Rapids,MI
Summary
Proven leader in business banking, adept at portfolio management and client relationship building, significantly enhanced PNC Bank's efficiency and customer satisfaction. Expert in cross-selling and team collaboration, achieving notable revenue growth. Skilled in critical thinking and communication, consistently exceeds performance targets.
Overview
12
12
years of professional experience
Work History
Business Banking Relationship Manager, AVP
PNC Bank
09.2021 - Current
- Established strong working relationships with internal departments, streamlining processes and enhancing overall efficiency.
- Collaborated with credit analysts to expedite loan approvals, ensuring timely access to funds for clients.
- Balanced risk management with business growth objectives by carefully evaluating creditworthiness of prospective clients.
- Managed a diverse portfolio of commercial customers across various industries, demonstrating adaptability and versatility in addressing distinct financial requirements.
- Conducted regular client meetings to discuss financial goals, review account performance, and address concerns or opportunities for improvement.
- Delivered top-notch customer service experiences that reinforced trust between the bank and its business customers.
- Optimized revenue generation by identifying upsell opportunities within existing customer base using data-driven insights.
- Partnered with product specialists to develop and present customized financial solutions tailored to clients'' specific needs.
- Enhanced customer retention rates through proactive relationship management strategies.
- Strengthened client relationships by providing personalized financial solutions and expert advice.
- Accomplished multiple tasks within established timeframes.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Reviewed documentation and identified financial discrepancies where applicable.
- Executed vendor setup and payment, administration of bank accounts and account reconciliations.
Branch Manager
PNC Bank
01.2017 - 09.2021
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Developed detailed plans based on broad guidance and direction.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Utilized project management skills to meet deadlines and complete requirements.
Financial Center Manager
Fifth Third Bank
01.2013 - 01.2017
- Managed risk effectively through strict compliance with corporate policies, procedures, and regulatory requirements.
- Fostered a positive work environment that encouraged collaboration, open communication, and continuous learning among team members.
- Collaborated with cross-functional teams to develop comprehensive financial solutions for clients and their unique needs.
- Mentored staff members in sales techniques, product knowledge, and industry best practices to maximize performance levels consistently.
Skills
- Commercial Lending
- Portfolio Management
- Cross-Selling Products
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Excellent Communication
Timeline
Business Banking Relationship Manager, AVP
PNC Bank
09.2021 - Current
Branch Manager
PNC Bank
01.2017 - 09.2021
Financial Center Manager
Fifth Third Bank
01.2013 - 01.2017
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