Justin Ramos
Arlington
Summary
To secure a challenging position as a lead support representative in a growing organization, that offers professional challenges utilizing my interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Support Representative II, Shop Technician
Ricoh USA
02.2008 - Current
- Provide customer service as well as support to all employees and customers
- Troubleshoot and repair the 9500's by testing the accessories and adjusting them to our customer satisfaction.
- Train newer employees on big high volume unit models
- Order and run reports for the department and the MRB team.
- Utilize Oracle for parts ordering and install base /machine configuration
- Chairperson of Employee Engagement Committee- We meet once a month to prep for our team building activities for the entire facility
- Maintain a safe and clean environment by abiding by the 5s safety protocol's
Shop Welder
Ram Structural Steel Inc.
04.2003 - 12.2007
- Utilized tools to cut metals into frames as per designs
- Recycled scrap metal by melting it and using it to fill gaps in metal joints
- Repaired and installed metal parts of equipment
- Conducted several checks on previously completed assembling such as, leak tests and X-rays
- Uses precision measuring instruments such as micrometer
- Considered different engineering designs, blueprints and specs
- Ensured no rough patches in existing design, uses tools such as metal grinder to remove rough spots when present.
Education
Associate of Science -
Riverside City College
Riverside, CA06.2004
High School Diploma -
Centennial High School
Corona, CA06.2001
Skills
- Technical support expertise
- Problem-Solving
- Teamwork and Collaboration
- Hardware troubleshooting
- Work Planning and Prioritization
- Leading Team Meetings
- Team Development
- Quality Assurance
Timeline
Support Representative II, Shop Technician
Ricoh USA
02.2008 - Current
Shop Welder
Ram Structural Steel Inc.
04.2003 - 12.2007
Associate of Science -
Riverside City College
High School Diploma -
Centennial High School