Justin Rickey
Marana ,AZ
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
18
18
years of professional experience
Work History
Lead Driver/Dispatcher
M5 Delivery
Tucson, AZ
11.2023 - Current
- Acted as a mentor to junior drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
- Provided ongoing training to new drivers, emphasizing company standards and best practices for efficient operations.
- Improved customer satisfaction ratings by providing timely deliveries and prompt communication with clients.
- Effectively managed time-sensitive deliveries, prioritizing tasks based on urgency and importance to client satisfaction.
- Handled complex logistical challenges in high-pressure situations while maintaining professionalism under tight deadlines.
- Assisted in recruitment efforts by identifying top talent within the driver pool and recommending candidates for promotions or additional responsibilities.
- Maintained a clean driving record, adhering to all safety regulations and company policies.
- Enhanced delivery efficiency by optimizing routes and implementing GPS tracking systems.
- Developed strong relationships with dispatchers and warehouse staff for seamless coordination of daily tasks.
- Conducted thorough pre-and post-trip inspections to identify any potential issues and ensure safe operation of the vehicle.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 40-55 fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
Route Sales Representative
Bimbo Bakeries USA
Carson City, NV
09.2018 - 04.2023
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Collaborated with customers to identify needs and provided catered solutions
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Maximized sales through effective territory management and strategic route planning.
- Displayed products properly at customer sites and according to company specifications and policies.
- Immediately addressed problems with customers to promote speedy resolution.
- Developed and implemented promotional strategies to boost sales and customer loyalty.
- Expanded client base by consistently seeking out new opportunities for sales growth.
- Provided excellent customer service, leading to high levels of customer retention and loyalty.
- Trained new Route Sales Representatives, sharing best practices for success in the role.
- Consistently exceeded monthly and quarterly sales goals by staying focused on target objectives.
- Represented wide range of products and brands.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Stocked shelves and loaded orders to prepare deliveries.
- Maintained records of sales and customer information to support accuracy.
- Developed strong customer base through efficient and reliable service.
- Operated delivery vehicles safely and efficiently.
Grocery Manager
Smiths Food And Drug Store
Gardnerville, NV
07.2007 - 11.2018
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Conducted regular performance evaluations to identify areas for improvement within the team.
- Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Performed key tasks to promote inviting grocery store appearance.
- Maintained up-to-date knowledge of industry trends, products, and innovations to better serve customers'' needs.
- Implemented loss prevention strategies, resulting in reduced shrinkage rates.
- Improved overall sales by identifying market trends and optimizing product selection.
- Ensured compliance with local health regulations through diligent sanitation practices and staff training.
- Optimized ordering processes to minimize stockouts while avoiding excessive inventory levels.
- Cultivated strong relationships with key suppliers, negotiating favorable terms for bulk purchases or exclusive promotions.
- Boosted employee morale by fostering a positive work environment and providing regular feedback.
- Managed vendor relationships to ensure timely deliveries and consistent product quality.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Delivered excellent customer service while managing daily operations, increasing repeat business from satisfied shoppers.
- Streamlined store operations for more effective staff scheduling and task allocation.
- Orchestrated performance-oriented environment by closely supporting team members.
- Reduced employee turnover with effective training programs and supportive management practices.
- Negotiated with suppliers for better pricing, improving store's profit margins.
- Oversaw daily operations, ensuring smooth workflow and customer satisfaction.
- Enhanced vendor relationships, ensuring timely delivery and quality products.
- Organized community outreach programs to enhance store's local presence and goodwill.
Education
High School Diploma -
Douglas High School
Minden, NV06.2006
Skills
- Delivery planning
- Adaptable Decision-making
- Strong communication skills
- Professionalism and punctuality
- Efficient multitasking
- Team leadership qualities
- Driver training
- Time management proficiency
- Customer service
- Problem-solving abilities
- Self motivation
Timeline
Lead Driver/Dispatcher
M5 Delivery
11.2023 - Current
Route Sales Representative
Bimbo Bakeries USA
09.2018 - 04.2023
Grocery Manager
Smiths Food And Drug Store
07.2007 - 11.2018
High School Diploma -
Douglas High School