Justin Rivera
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Service Manager
King Country Trailer
08.2020 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Established team priorities, maintained schedules and monitored performance.
Tire and Lube Technician
Goodyear Commercial Tire
11.2018 - 08.2020
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Kept shop areas neat, clean, and free of safety hazards.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
Wash Bay Attendant
Summit Truck Group
12.2017 - 11.2019
- Achieved customer satisfaction by providing high-quality professional service.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Managed car wash supplies and materials inventories for timely reordering and replenishment.
- Maintained and repaired car wash equipment to meet operational demand.
- Cleaned and polished vehicle interiors and exteriors to high standards.
- Utilized high-pressure washers to clean vehicles and equipment.
- Inspected vehicles and equipment for visible damage.
Education
High School Diploma -
Caprock High School
Amarillo, TX05.2003
Skills
- Maintenance and Repair
- Business Analysis
- Spelling
- Upselling
- Performance Tracking and Evaluations
- Analytical Thinking
- Greet Guests
- Task Delegation
- Financial Management
- Revenue Generation
Timeline
Service Manager
King Country Trailer
08.2020 - Current
Tire and Lube Technician
Goodyear Commercial Tire
11.2018 - 08.2020
Wash Bay Attendant
Summit Truck Group
12.2017 - 11.2019
High School Diploma -
Caprock High School
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