Justin Roberts
Shelf Space Coordinator
Saginaw,MI
Summary
Industrious and enthusiastic manager/coordinator offering 10 years of retail, customer service, and marketing experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work History
Shelf Space Coordinator
Fabiano Brothers Inc.
Bay City, MI
01.2020 - Current
- Worked with retail account managers to create a new planogram layout, better product selection, and product placement to improve sales.
- Worked with suppliers to increase placements and sales opportunities for their brands.
- Monitored and analyzed sales records and consumer purchasing trends.
- Anticipated consumer buying patterns to create purchase and inventory plan.
- Traveled to market, visited vendors and assisted buyers with merchandise selection.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
Sales Representative
Fabiano Brothers
Bay City, MI
04.2018 - 01.2020
- Increased sales by offering advice on purchases and promoting additional products.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Helped resolve client problems quickly with superior customer service.
- Provided sales consultations on functional and stylistic benefits of each custom product.
- Communicated with customers to understand needs and recommend appropriate solutions.
- Identified client needs, built relationships and overcame objections to drive sales.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Utilized effective communication and active listening skills to create client rapport to grow profitability.
Meat Department Clerk
Jack's Fruit And Meat Market
Saginaw, MI
12.2010 - 11.2018
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Assisted customers with locating and choosing merchandise in any store department.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Restocked and organized merchandise in front lanes.
Game Day Operations Intern
Saginaw Spirit Hockey Club
Saginaw, MI
08.2017 - 05.2018
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Served customers in a friendly, efficient manner following outlined steps of service.
Meat Department Manager
Jack's Fruit And Meat Market
Saginaw, MI
12.2017 - 04.2018
- Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
- Delegated tasks and duties to staff and clearly communicated timeframes for completion.
- Completed inventory counts, reordered stock and removed expired items from supply.
- Worked closely with employees and customers to effectively manage daily operations and communications.
- Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
- Trained new employees on handling, safety and stocking procedures.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
- Cut meats to customer specifications and answered questions about specialty products.
Education
Associate in General Studies - General Studies
Delta College
Bay City, MI 01.2011 - 12.2015
BBA - Entertainment And Sports Management
Northwood University
Midland, MI 01.2016 - 12.2017
Skills
Adaptability
Project Management
Organization and Time management
Detail-oriented
Critical thinking
Computer proficiency
Timeline
Shelf Space Coordinator
Fabiano Brothers Inc.
01.2020 - Current
Sales Representative
Fabiano Brothers
04.2018 - 01.2020
Meat Department Manager
Jack's Fruit And Meat Market
12.2017 - 04.2018
Game Day Operations Intern
Saginaw Spirit Hockey Club
08.2017 - 05.2018
BBA - Entertainment And Sports Management
Northwood University
01.2016 - 12.2017
Associate in General Studies - General Studies
Delta College
01.2011 - 12.2015
Meat Department Clerk
Jack's Fruit And Meat Market
12.2010 - 11.2018