Shaquitta Njemanze
Customer Service Representative
Rochester,MN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work History
Food Shelf Coordinator
Channel One Food Bank
Rochester, Minnesota
08.2022 - 01.2023
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Environmental Service Technician
Mayo Clinic
Rochester, MN
07.2020 - 07.2022
- Formulated and implemented long-range plans for environmental programs.
- Maintained spotless restrooms and break rooms with detail-oriented approach and consistent attention.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Monitored spaces for environmental safety hazards.
Bartender and Server
Red Lobster
Rochester, MN
10.2011 - 06.2016
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Supervisor and Server
Perkins
Rochester, MN
03.2004 - 07.2010
- Welcomed and greeted guests before presenting special menu items to clients.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
Education
Associate of Arts - Business Administration
Minnesota School of Business
Rochester, MN 08.2009 - 06.2010
Skills
Strategic sales knowledge
Volunteering to help those in need
- upholding the organization's values
- create a safe, caring, and supportive environment for homeless shelter
- provide assistance and information to those who those who want to receive
Timeline
Food Shelf Coordinator
Channel One Food Bank
08.2022 - 01.2023
Environmental Service Technician
Mayo Clinic
07.2020 - 07.2022
Bartender and Server
Red Lobster
10.2011 - 06.2016
Associate of Arts - Business Administration
Minnesota School of Business
08.2009 - 06.2010
Supervisor and Server
Perkins
03.2004 - 07.2010
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