Enterprise
Leslie Morrison
Rochester,MN
Summary
Providing outstanding customer service and helping others for nearly 20 years. Always looking to make a positive difference in people's lives whenever possible. Detail-oriented, certified pharmacy technician (CPhT-Adv) with over 13 years of experience and a proven knowledge of inventory control, exceptional customer service, and prescription processing. Aiming to leverage my skills to successfully provide exemplary personalized care and be a positive member of the team. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
20
20
years of professional experience
1
1
Certification
1
1
Language
Work History
Food Security Navigator
Channel One Regional Food Bank
Rochester, MN
10.2023 - 04.2024
- Provided regular and consistent coverage at the Food Shelf Welcome Desk
- Greeted shoppers and assisted with registration, check-in and/or registration renewal, as needed, using Link2Feed
- Secured interpretation and support to shoppers with Limited English Proficiency
- Provided real-time outreach for CSFP, TEFAP and other food assistance programs
- Returned phone calls and emails from shoppers and the public as needed, providing for adequate followup for persons reaching out for support and assistance
- Coordinated with Food Shelf team for outreach, registration, and distribution for services such as Food Shelf delivery, Mobile Markets, outreach to Senior High Rises and other high need communities
- Assisted with real-time data entry for distributions using Link2Feed
- Other data entry and service statistics support as needed
Customer Service Representative
Charter Communications
Rochester, MN
07.2023 - 09.2023
- Multitasking and problem-solving to solve customer issues
- Uses patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions
- Used diagnostic tools to troubleshoot video equipment
- Provides personalized customer care and quality customer service
Certified Pharmacy Technician
Hy-Vee, Inc.
Kasson, MN
01.2022 - 07.2023
- Assisted staff pharmacists in data processing, mixing and dispensing medication
- Delivered exceptional care to patients with empathy and respect
- Researched and followed up on third party billing issues
- Demonstrated proficient skills in using pharmacy computer system (Enterprise)
- Cooperated in maintaining clean, orderly, safe and professional environment
- Entered and processed patients' information and transactions accurately and efficiently
- Tendered customer transactions in quick and efficient manner
- Handled customer service issues in helpful and proactive manner
- Processed and provided immunizations for Influenza and COVID-19 vaccines
- Provided training to pharmacy technicians and clerks
Certified Pharmacy Technician
Hy-Vee, Inc.
Rochester, MN
08.2019 - 09.2021
- Assisted staff pharmacist in mixing and dispensing medication
- Labeled, stocked and inventoried department merchandise
- Returned prescription drugs to stock at appropriate intervals
- Delivered exceptional care to patients with empathy and respect
- Researched and followed up on third party billing issues
- Demonstrated proficient skills in using computer systems and paper charts for data retrieval
- Cooperated in maintaining clean, orderly, safe and professional environment
- Entered and processed patients' information and transactions accurately and efficiently
- Tendered customer transactions in quick and efficient manner
- Handled customer service issues in helpful and proactive manner
- Processed and provided immunizations and COVID-19 antibody testing
Stay at Home Mom
Lake Elsinore
Lake Elsinore, CA
02.2003 - 08.2019
- Fortunate to have the opportunity to be a stay at home parent during this time
- Completed A.S in Healthcare Administration during this time
Administrative Assistant
Pacific Professionals Inc.
Fillmore, CA
06.1998 - 02.2003
- Maintained filing systems that facilitated quick identification and retrieval of documents and information
- Performed general clerical and office administrative duties
- Performed quality work efficiently with minimal supervision
- Exhibited effective communication and active listening skills
- Prepared complex reports, correspondence and presentations
Certified Pharmacy Technician
North Coast Medical Pharmacy
Encinitas, CA
10.1994 - 07.1996
Certified Pharmacy Technician
Greenfield Pharmacy
Vista, CA
09.1990 - 10.1994
Pharmacy Clerk
The Drug Store, Inc.
San Marcos, CA
07.1986 - 09.1990
Education
Associate in Science - Healthcare Administration
COLORADO TECHNICAL UNIVERSITY
03.2014
Skills
- Typing
- Pharmacy Technician Experience
- HIPAA
- Medical Billing
- Computer literacy
- Customer service
- Insurance Verification
- Medical Terminology
- Order entry
- Cash Handling
- Microsoft Outlook
- Data Entry
- Microsoft Word
- Phone Etiquette
- Microsoft Powerpoint
- Microsoft Office
- Microsoft Excel
- Organizational skills
- Administrative experience
- Strong communication abilities
- Decision-making capabilities
- Task Prioritization
Certification
- PTCB Advanced Certified Pharmacy Technician (CPhT-Adv), 07/01/24
- PTCB Immunization Administration Certificate, Present
- PTCB Medication History Certificate, Present
- PTCB Billing and Reimbursement Certificate, Present
- PTCB Medication Therapy Management Certificate, Present
- Pharmacy Technician License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Assisted management with the training numerous new staff members.
- Recognized by customers and management for expedient and effective service.
Affiliations
PTCB Certification
Work Preference
Work Type
Full TimeSoftware
Microsoft Office
Interests
Photography
Minatures
PC Gaming
Nature
Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Timeline
Food Security Navigator
Channel One Regional Food Bank
10.2023 - 04.2024
Customer Service Representative
Charter Communications
07.2023 - 09.2023
Certified Pharmacy Technician
Hy-Vee, Inc.
01.2022 - 07.2023
Certified Pharmacy Technician
Hy-Vee, Inc.
08.2019 - 09.2021
Stay at Home Mom
Lake Elsinore
02.2003 - 08.2019
Administrative Assistant
Pacific Professionals Inc.
06.1998 - 02.2003
Certified Pharmacy Technician
North Coast Medical Pharmacy
10.1994 - 07.1996
Certified Pharmacy Technician
Greenfield Pharmacy
09.1990 - 10.1994
Pharmacy Clerk
The Drug Store, Inc.
07.1986 - 09.1990
Associate in Science - Healthcare Administration
COLORADO TECHNICAL UNIVERSITY
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