Stephanie Archer

Billing and patient's accounts with multiple Hospitals mainly in Ohio locations. Using their patient portal my chart accounts through client systems: Epic, Meditech, and Cerner. Checked financial assistance status, reviewed explanation of benefits and added medical insurance information if needing an update or rebills to insurance. For specific dates of service. Set up payment arrangements per client guidelines maintaining the minimum per Facility through Artiva Workstation. Upheld outstanding company metrics for call handle times and wrap up after call work for inbound and outbound 100+ calls a day/per shift. Skip traced to locate/gather information such as locating assets and verifiying employment while complying with Ohio laws to submit for legal suits for garnishment on patient open balances and debt recovery.

• Working knowledge of computer skills, navigation, and typing skills utilizing Microsoft Office, Edge, and Excel Account Management in the digital CRM portal and account history review for errors and/or discrepancies. Reinstatement review for eligibility and submit/upload appropriate documentation for review to reinstate policies. Account History review Documenting interactions and transactions on every call (payments processed, payment plans, and solving payment-related issues) and attaching details where needed including documents in the commercial billing portal/CRM. Assisted Insurance Agents and policyholders with Agent/Consumer Portal Navigation and troubleshooting.
• Learned new Commercial Billing Platform upgrades with new systems implemented. Very fast and efficient navigation through multiple systems and documentation during each call. Taking control and showing impeccable ownership of the call with precise resolution and accuracy with Clients, Commercial Insurance Agents, Policyholders, Colleges, and Internal inquiries all while projecting a positive professional attitude.
• Remote

• During my tenure with Foundever I took a small duration contract to assist Intuit TurboTax. Live interaction and live chat and assist callers in navigating through preparing their taxes on TurboTax website with knowledge of systems through Intuit training on their platform for do-it-yourself tax preparation. Resolving all questions and concerns for callers based on my knowledge of the product.
• Remote

• Cleaning Residential Homes and using a specifically designed company app from Maid Central.
• Swept, dusted, mopped, and shined properties up to the Clients satisfaction!
• Received top rated reviews and scores on 99% of my work from the companies Clients.

• Manage Stores Independently within the Columbus area when the Property Mangers are off. Customer Service, Collections (high volume calls), Setting Appointments, Incoming and Outgoing calls, Typing and Computer Proficient with the Company Office Website, Bank Runs, Opening and Closing the Office Independently, Maintaining Cash Drawer and Deposits, Task Lists for the day, Lock checks on the Property of Storage Units, Maintain Property and Property Grounds, Cleaning Units (Office and Property Grounds), Showing Units to new Customers, Walking them through the Lease process, Selling Merchandise, Upholding all Performance Numbers within the Company District and Attending Monthly District Meetings.

• Clean and Maintain main Hotel, grounds, gym, pool and lobby. Housekeeping rooms when needed.

• Bag chips running a hopper and seal them. Process shipping orders. Oversee all of the packing department and train new employees.

• Pack individual items or grouped items off of the line in different departments based on the size. In a fast paced environment.

• Put together kits and pack accordingly for large businesses advertisement and promotions.